The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent service and exactly the wool I wanted. I’ll be back!”

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Posted 3 years ago

“Wow. Ordered a pattern yesterday pm. Received today. Eat an excellent service. Never been disappointed. Love the wool I have rec: in the past. Very happy lady Thank you .”

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Posted 3 years ago

“Fantastic products, service and prices. Absolutely lovely in every way. I will definitely shop with you again.”

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Posted 3 years ago

“Fantastic service, very pleased with my purchase and it arrived on time.”

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Posted 3 years ago

“I was so surprised when my order arrived the next day. hows that for service !!! considering I live in Shetland...I don't know of any other company who can act so fast. Well done you....”

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Posted 3 years ago

“Fantastic quick service. Well priced & a good variety of yarns.”

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Posted 3 years ago

“Excellent choice of products, very quick delivery. Always reliable for all my knitting needs.”

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Posted 3 years ago

“Super service. Will be back for more soon.”

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Posted 3 years ago

“Very pleased with the prompt efficient service. Will definitely be ordering from The Wool Factory again.”

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Posted 3 years ago

“Haven't used wool yet but feels very nice. Good delivery”

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Posted 3 years ago

“Fast and efficient service. I have ordered New Fashion double knit for the third time. Excellent quality wool and is lovely to knit with. I particularly love the Sandstorm shade.”

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Posted 3 years ago

“Lovely yarn to work with. Love the colour too. Will buy from here again.”

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Posted 3 years ago

“Good quality yarns, fast efficient service.”

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Posted 3 years ago

“Prompt delivery good quality”

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Posted 3 years ago

“Speedy delivery! I had to cancel an order and it was possible. Thank you!”

The Wool Factory Ltd 5 star review on 4th May 2022

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Posted 3 years ago

“Even though I live fairly close and usually visit in person circumstances (Positive covid test) dictated that I ordered on line. Was impressed with service ans speed of dispatch and delivery.”

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Posted 3 years ago

“I needed some more wool to finish a project and the Wool Factory had the product I needed and the right colour. Thank you!”

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Posted 3 years ago

“Great service and delivery”

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Posted 3 years ago

“Speedy delivery and chenille yarn was cheaper than anywhere else will buy again.”

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Posted 3 years ago

“Will recommend The Wool Factory to anyone who loves knitting they have a fantastic range of wools and patterns to choose from, they are prompt and very quick with delivery and responding to your orders. I will most definitely be using them again.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews