The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colour of the New Fashion DK is true to the colour shown on the website. The yarn is hard wearing, surviving many machine washes unscathed. Speedy delivery. Highly recommended.”

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Posted 3 years ago

“Good price. Fast delivery. Would use again.”

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Posted 3 years ago

“Quality yarn at good prices and speedy service. I never shop anywhere else.”

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Posted 3 years ago

“Very good yarn reasonable prices and a which delivery”

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Posted 3 years ago

“Hi the cotton yarn was good but i orded the wrong size, the one i got is pertty thin i was after a slight thick yarn. My mistake.”

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Posted 3 years ago

“My wool arrived quickly and was exactly what I wanted . Thank you for fantastic service.”

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Posted 3 years ago

“Fast & furious describes both the speed at which I received my order - & have used the beautiful yarn too! Thank you. I will be back”

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Posted 3 years ago

“An excellent range of wool & crafting supplies. A great service with easy to use website (a good alternative if you aren’t lucky enough to be able to visit their wonderful store). They are my first choice for my wool supply.”

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Posted 3 years ago

“Good value will nice to use”

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Posted 3 years ago

“Absolutely fantastic, great prices, great yarn 🧶”

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Posted 3 years ago

“What a lovely company to deal with very friendly and helpful within five minutes of placing an order on line , I had a phone call very apologetic about wool I ordered that there was a problem with dye numbers and to offer refund or alternative. They also sent a short note again being very apologetic. I received my order the following day. Will certainly use his company again. So refreshing to place an order with such a customer focused company.”

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Posted 3 years ago

“Great service, great products. I’ve bought yarn from The Wool Factory that I can’t get anywhere else. Highly recommend!”

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Posted 3 years ago

“Great prices, beautiful products, fast delivery . .”

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Posted 3 years ago

“Great choice of yarns. Very good value for money.”

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Posted 3 years ago

“Very pleased with wool I ordered and the delivery was nice and speedy, wool was good price will order again”

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Posted 3 years ago

“Now that I've found you I never want to let you go! Lots of wonderful yarns to choose from, reasonable prices and swift delivery. At Gragas Textiles I do the ancient technique of naalbinding and the perfect wool is here in many colours”

The Wool Factory Ltd 5 star review on 3rd May 2022

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Posted 3 years ago

“Very good service and quick delivery.”

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Posted 3 years ago

“Lovely wool and fast delivery. Can't wait to start knitting with it.”

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Posted 3 years ago

“Easy to order, quick, efficient service. Excellent product. Thank you”

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Posted 3 years ago

“Second time of ordering from this site which says a lot for them, if I don't get excellent price, service or delivery first time I don't repeat. Thank you & more orders will follow.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews