The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Love The Wool Factory would not go anywhere else for my yarn”

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Posted 2 years ago

“Absolutely love the wool from this company, this is my 3rd order and I'm not disappointed with the wool itself and the service. Highly recommended”

The Wool Factory Ltd 5 star review on 18th May 2023

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Posted 2 years ago

“Excellent service, very friendly small business which I was glad to support.”

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Posted 2 years ago

“Lovely pattern”

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Posted 2 years ago

“Happy with colours and quality of wool. Easy to order, quick delivery.”

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Posted 2 years ago

“Great choice of wool types and colours”

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Posted 2 years ago

“Have only been using a short time but quality of products is good and delivery has been quick and reliable will use again”

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Posted 2 years ago

“Lovely friendly staff lovely wool and bits and bobs”

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Posted 2 years ago

“Extremely happy. Lovely soft quality wool. Will definitely be ordering again and the delivery was very fast. thank you. Kind regards Karen.”

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Posted 2 years ago

“Very good service Dispatched so quickly Highly recommend The Wool Factory 🏭”

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Posted 2 years ago

“This is my go to website for my wool, it is of high quality at a very reasonable price. I have used their wool in numerous projects Inc. hats, baby clothes and shoes.”

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Posted 2 years ago

“Great choice of products easy to order. Kept informed re delivery. On previous order a query I made was dealt with promptly & effeicntly. Very pleased with service.”

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Posted 2 years ago

“Excellent service I am a very Happy customer and will be using the Wol Factory again Thank you very much.”

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Posted 2 years ago

“Excellent value and a good range of products.”

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Posted 2 years ago

“Excellent service. Quick and efficient. Would definitely use them again and recommend them to all my friends and family.”

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Posted 2 years ago

“Wool was d9elivered really quick I was delighted with it”

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Posted 2 years ago

“Order came and one ball of wool was the wrong colour they resolved it within 2 days and offered me to return the ball of wool that was wrong or a discount on it I took the discount and kept the ball of wool thanks 😊”

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Posted 2 years ago

“Good service, quick postage, and super yarn.Will buy from you again and again.👍”

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Posted 2 years ago

“Very pleased with the wool that I got from you. It knits great.”

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Posted 2 years ago

“Excellent transaction”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews