The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the wool that I got from you. It knits great.”

The Wool Factory Ltd 5 star review on 18th May 2023

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Posted 2 years ago

“Excellent transaction”

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Posted 2 years ago

“Speedy delivery , quality wool , at a very good price”

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Posted 2 years ago

“Very good service and speedy delivery 😊”

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Posted 2 years ago

“Ordered a decent amount of wool less than a week ago and it all arrived well before the estimated date despite the bank holiday. Extremely happy with the attention to batch numbers (this was my biggest worry concern ordering online). Finally the conformation email including who partakes in picking, packing and posting your order is lovely. Wi definetly order from here again.”

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Posted 2 years ago

“Placed an order last wed night and delivery was on the Saturday morning. Wool was top quality too! Definitely will be my regular supplier from now on. Excellent service. Thank you”

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Posted 2 years ago

“Discovering The Wool Factory was just what I needed. Great choice. Fabulous prices and an extensive selection of yarn. Absolutely reliable fast delivery service and wonderful communication throughout. I'm a fan and highly recommend.”

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Posted 2 years ago

“Great experience Lovely wool great price and quick delivery.”

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Posted 2 years ago

“made my order which was quickly acknowledged Comfirmation of despatched order quickly followed Received Order well within the allocated time Well happy with yarn received.”

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Posted 2 years ago

“Great prices, fast despatch of wool and superb choice. Lovely emails from the company too . Highly recommend and now my first choice for buying.”

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Posted 2 years ago

“Brought yarn from shop and on line. In shop staff very friendly and helpful. On line my order arrived within 2-3days. I knit and crochet with the yarn never had any problems.”

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Posted 2 years ago

“As a new customer, I have found that the website offers a good range of products and the system is easy to navigate and use. The information regarding my order is timely and informative and the delivery is also timely and smooth.”

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Posted 2 years ago

“My order arrived very quickly and was well packaged. The wool is a lovely colour, the photos didn't do it justice, and I love the buttons. I was surprised at the low prices for such good quality items. Can't wait to get started on my project. I will be ordering again. Amazing service, Thank you.”

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Posted 2 years ago

“Normally good service.”

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Posted 2 years ago

“Am always happy with my orders good quality wool”

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Posted 2 years ago

“Good selection of quality yarn at competitive prices. Delivered quite quickly.”

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Posted 2 years ago

“In my search for cotton DK yarn I was delighted to find exactly what I wanted with The Wool Factory and at a great price too, especially for 100g size balls. The wool was sent very well packaged and in a friendly way, letting me know who packed the item etc. I will definitely browse their site again when I am ready to knit another item.”

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Posted 2 years ago

“Have done a lady's cardigan with my purchase lovely wool to work with colour was exceptional well worth the money”

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Posted 2 years ago

“Always value for money and excellent service.”

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Posted 2 years ago

“Very efficient service and kept informed in terms of delivery expectations. Very pleased with what I ordered and will definitely use again”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews