The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wool and needles all arrived promptly and correctly. Can’t ask for anything better.”

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Posted 3 years ago

“I love your clothes, I wear your cardigans every day and my family all wear your jumpers. They are the best”

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Posted 3 years ago

“Bought twenty balls of Cynet 'Cottony' to keep my mum supplied with knitting wool. She's a avid knitter and in her late seventies - she loved it! Has knit several items in readiness for the arrival of her great grandson. Great value for money she says.”

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Posted 3 years ago

“Arrived the next day. Absolutely gorgeous to knit with. Would definitely order again.”

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Posted 3 years ago

“Love all the different wool ive had....delivery very quick...always happy when i get a wool delivery....thank you for keeping me busy.”

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Posted 3 years ago

“Great choice . Prompt delivery really pleased with all my wool will certainly be sending for more”

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Posted 3 years ago

“I love using the wool factory. I can get all my wool and extras in one place. The wool is of a high quality and lovely to knit/ crochet with. Wool factory is my go to place when I need further supplies. Web site easy to use and delivery is very prompt.”

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Posted 3 years ago

“Excellent service, products and price”

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Posted 3 years ago

“Tha service was one of the best. Item arrived on time.”

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Posted 3 years ago

“Will definitely not be using again, I haven’t received my items have been charged and my daughter emailed and had very little response £27 I’ll never see again”

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Posted 3 years ago

“First time buying from wool factory. Extremely satisfied with purchases and delivery options”

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Posted 3 years ago

“I have ordered many times and the service and quality of the wool is very good and value for money”

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Posted 3 years ago

“I’ve recently discovered this wonderful online site, great choice of well priced yarns, fantastic communication and swift delivery. Highly recommended 5*”

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Posted 3 years ago

“Excellent service I couldn't believe how quickly my wool arrived. Brilliant prices and lovely yarn.”

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Posted 3 years ago

“Efficient.”

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Posted 3 years ago

“I got the wool I wanted within a couple of days of ordering. I did try to get it from my usual store, but they hadn’t got the colour. It’s just right and knitting up well.”