The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Have been very happy with my purchases , very quick delivery.”

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Posted 3 years ago

“I was impressed with the wide range of yarns available! I am very happy with the wool I chose, and its rapid delivery.”

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Posted 3 years ago

“The wool factory is my go to place for everything to do with knitting and crochet, their service and value for money us excellent”

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Posted 3 years ago

“Easy to use website with reasonable prices and quick delivery. Thank you. My production line for Easter Gnome crème egg covers is well underway.”

The Wool Factory Ltd 5 star review on 1st March 2022

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Posted 3 years ago

“Excellent choice of yarns and well priced. My parcel came quickly which meant I didn't have to wait long to carry on with my project.”

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Posted 3 years ago

“I brought some lovely wool at a very good price. Quick delivery too. I will definitely buy from them again.”

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Posted 3 years ago

“Excellent products and service.”

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Posted 3 years ago

“Lovely wool. It arrived very quick. Will be using The Wool Factory again.”

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Posted 3 years ago

“The wool I purchased from the Wool Factory was for making dolls, it has turned out very well and I shall be ordering from them again when I next need wool.”

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Posted 3 years ago

“Very pleased with the two orders. They arrived quickly and the price was really competative”

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Posted 3 years ago

“Over the moon with my purchase . Will order again soon x”

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Posted 3 years ago

“The wool was great value and great quality, very very disappointed however that having paid for next day delivery on two orders at a total of £12 the wool took 2/3 days to arrive. The wool factories answer was to take this up with DPD. Not very satisfied with delivery, even though I would have been happy with a credit note towards this cost, no reply made.”

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Posted 3 years ago

“I am very happy with my purchase from The Wool factory. The wool is excellent, packaging perfect and I received my order promptly. A lovely reliable company.”

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Posted 3 years ago

“Excellent service. I would definately recommend them and I will be using them again.”

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Posted 3 years ago

“I just can’t wait for my parcel to arrive.I’m always delighted with the contence.fabulous.”

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Posted 3 years ago

“Excellent value for money , with prompt dispatch .”

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Posted 3 years ago

“The products are excellent the only thing I have to say is the time it's taking to be delivered waited nearly a week for my last order”

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Posted 3 years ago

“The owner are very friendly and helpful and so much wool to look at it is the best wool shop I have every been in before”

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Posted 3 years ago

“GREAT SERVICE AND QUICK DELIVERY”

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Posted 3 years ago

“Ordering was easy and delivery quick. Wool was just what I needed, colours lovely and texture soft. Will definitely order again. Thank you.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews