The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wool is good but the pattern is wrong,if you are working the pattern after the rib ,you loose stitches everytime like slip 1purlwise k2tg pas slipped st over,yo are taking 2st out and only replace 1st on next row,i adjusted to fit but still losing sts.so not happy with pattern.”

Helpful Report

Posted 3 years ago

“Easy to choose from website and quick delivery.”

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Posted 3 years ago

“Great choice, and such speedy service, great place to shop.”

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Posted 3 years ago

“Quality service with speedy delivery.”

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Posted 3 years ago

“Totally Happy and Satisfied with my purchase :) Will not hesitate to visit their website when searching for a specific yarn. Thank-you”

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Posted 3 years ago

“Excellent yarn at bargain price, super fast delivery.”

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Posted 3 years ago

“Excellent service, would definitely recommend. I have not used the yarn yet but it was just as I had expected.”

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Posted 3 years ago

“The orders I have always received very promptly, always on time. The wool is very good.”

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Posted 3 years ago

“Very efficient service. Lage choice of colours and yarn weights. Would definitely use again. Highly recommended.”

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Posted 3 years ago

“Fantastic service. Didn't wait long for my order”

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Posted 3 years ago

“Excellent service and quality of goods”

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Posted 3 years ago

“Very pleased with the yarns I purchased & the colours are beautiful.”

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Posted 3 years ago

“Very prompt service kept me updated by email and I received my yarn in a couple of days ,very pleased with everything.”

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Posted 3 years ago

“Quality wool and fast delivery had both aran and double knitting knits up perfect .”

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Posted 3 years ago

“Delighted with my first order from The Wool Factory - will definitely being ordering again”

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Posted 3 years ago

“Didn’t receive my wool as the post office wanted another 14.85 postage which I refused to pay so they said they we’re returning wool to you so therefore I request a refund very disappointed as I would have been a valued customer as I knit baby clothes & sell them”

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Posted 3 years ago

“Great value, delivery quick.”

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Posted 3 years ago

“Thank you for very fast delivery first class service”

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Posted 3 years ago

“Cheapest price I saw online! Very impressed. I ordered my wool on Friday and it reached me the following Wednesday with 2nd class postage.”

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Posted 3 years ago

“Fast and efficient service. Excellent products. Very easy to find the products you want online. Definitely will use again and again.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews