The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value for money .always helpful and a brilliant delivery service”

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Posted 4 years ago

“Ordered a pattern. This arrived next day as expected. Excellent service.”

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Posted 4 years ago

“My order arrived safely and early. I have not started using it yet, but it looks good and colour is as ordered.thank you”

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Posted 4 years ago

“I recently ordered some super chunky wool. The order came quickly and the wool is beautiful, super soft and just what I wanted.”

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Posted 4 years ago

“lovely wool and pattern quick delivery well packed”

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Posted 4 years ago

“Thank you for your great service and beautiful yarn that i bought Will be buying again Yvonne”

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Posted 4 years ago

“Had a few orders and really good service plenty of choice of wool and good delivery service”

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Posted 4 years ago

“Pleased with my order and arrived very quickly”

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Posted 4 years ago

“I ordered 4 patterns. 1 pattern arrived with 2 free patterns of which are no use to me. 3 x patterns were downloads although I was given to understand they were paper patterns. I have not received the download patterns. Have left numerous voicemail messages and sent 3 emails. No response from either. This as now been going on for 2 weeks. Very disappointed and definitely won't be using them in future.”

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Posted 4 years ago

Hi Beverley, We are sorry to hear that you have not received your downloadable patterns but we can confirm that we have replied to your emails! Please could you check your 'Spam' folder for our emails sent to you. We sent one email on the 17th and one on Tuesday 22nd. We have stated on our contact us page that 'AOL' and 'Yahoo' email addresses are currently putting our emails in the Spam folder. Once you have checked your emails, please would you mind updating your review. Thank you

Posted 4 years ago

“Excellent, prompt service and a lovely product.”

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Posted 4 years ago

“Very nice yarn really love it”

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Posted 4 years ago

“3 patterns ordered, 1xpost, 2x download. Problem initially with download but alternative method supplied promptly once contacted”

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Posted 4 years ago

“I needed 1 more ball of King Cole and found you guys. Really quick delivery, really happy customer 😊”

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Posted 4 years ago

“Prompt delivery, great price and the yarn looks fabulous, looking forward to making it into another few children’s Aran jumpers.”

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Posted 4 years ago

“Fab prices excellent service great wool”

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Posted 4 years ago

“Very impressed with quality of wool. Fast delivery too. Would recommend.”

The Wool Factory Ltd 5 star review on 22nd June 2021

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Posted 4 years ago

“It is a pleasure to dea lwith The Wool Factory. The service is quick and the cost excellent so good value. The factory was my salvation during the lockdowns as I was able to continue with my knitting for our local hospital without having to go out to shop!”

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Posted 4 years ago

“Thank you for the quick delivery, I love all the wool colours”

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Posted 4 years ago

“Great wool and unusual patterns. Even better service”

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Posted 4 years ago

“Very nice quality yarn and arrived very quickly! Would highly recommend.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews