The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always nice to do business with the Wool Factory, so helpful and you don't have to wait long for goods to arrive, I always recommend them to other people.”

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Posted 4 years ago

“Service was very efficient, colour of wool lovely, can’t wait to start my socks.”

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Posted 4 years ago

“sorry but my order has not arrived Kind regards Frances McLeod”

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Posted 4 years ago

Hi Frances, We replied to your email regarding your order and did not receive a reply back. We emailed regarding confirmation of your delivery address and we have since received your parcel back with a note from Royal Mail stating 'no such address' It is a shame that we was not given the chance to rectify your missing parcel before leaving a negative review.

Posted 4 years ago

“Good service and product satisfaction.”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Great service great prices”

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Posted 4 years ago

“To woolfactory ,,,small order ,,quick delivery THANKS ,,,”

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Posted 4 years ago

“Very good service, pleased came on time thankyou”

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Posted 4 years ago

“Excellent service, quick delivery. I was looking for a discontinued yarn and was delighted to find it in the clearance section - so I accidentally bought 3 balls instead of 1! I'm very happy with my purchase and the efficient service.”

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Posted 4 years ago

“Great choice at best prices. Quick delivery so what is there not to like! Would recommend”

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Posted 4 years ago

“I product ordered was as described and arrived neatly packaged within a few days.”

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Posted 4 years ago

“Fantastic service, lovely wool and so much choice. Really quick delivery and a pleasure to order from. Will be ordering all my wool from you in the future. Thanks again.”

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Posted 4 years ago

“lovely wools, which arrived quickly.”

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Posted 4 years ago

“Again you have sent my order and it arrived a day earlier brilliant.”

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Posted 4 years ago

“This is the first time I have used this site and was delighted with the choice, value for money and excellent customer service. I will definitely use again and when I get chance intend to visit the shop.”

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Posted 4 years ago

“The price of the wool in this shop is both keen and competitive and the customer service is excellent. I have no qualms in recommending The Wool Factory to prospective buyers. I certainly will be back for more. Thank you.”

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Posted 4 years ago

“This was my first order from The Wool Factory. I liked their selection of yarns the prices were good. The delivery was quick and on arrival, the quality is excellent. I love receiving squishy parcels.😄”

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Posted 4 years ago

“I think your wool is very good to knit with and good value for money and you can also can get all what you want for your knitting project as well.”

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Posted 4 years ago

“Brilliant service fast delivery and great wool and good prices I will always buy off them and communication is first class”

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Posted 4 years ago

“Delivery is excellent and a good product at a good price.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews