The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely cotton yarn at a great price”

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Posted 4 years ago

“Excellent service. Order arrived quickly.”

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Posted 4 years ago

“Never had it still waiting for the pattern”

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Posted 4 years ago

Hi Mandy, thank you for your review. We are disappointed to receive a 1 star review that negatively effects us without being given the chance to rectify any problems. We have looked at your order and can see that you ordered a PDF download pattern. If you did not receive the email to download this pattern please could you email us at: sales@thewoolfactory.co.uk and we will have this re-sent to you. We would then appreciate if you could amend your review. Thank you

Posted 4 years ago

“The wool is always delivered quickly and the prices are good”

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Posted 4 years ago

“It’s such a pleasure dealing with a company that has your needs first and pays attention to your request. Thank you for taking such care and attention, it was a pleasure doing business with you. I am looking forward to placing orders with you again. Warmest regards Dawn”

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Posted 4 years ago

“The Wool Factory are my number one go to site. I had searched everywhere for a long discontinued dye lot in Zigzag and the Wool Factory had it. When l rang them they were really helpful and could not do enough. They are very genuine people who take good care of their customers.”

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Posted 4 years ago

“Love everything I’ve ordered..........great value and very prompt!”

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Posted 4 years ago

“Price wise very good and quality good”

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Posted 4 years ago

“I have no problems with anything I order always quick and well packed will use you again n again thank you 😊”

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Posted 4 years ago

“The wool I wanted - and speedily delivered, what more could one ask for”

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Posted 4 years ago

“Great products delivered fast and efficiently.”

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Posted 4 years ago

“The service from the wool factory is excellent. Only have to wait a few days for delivery. Wide variety of choice and prices”

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Posted 4 years ago

“Very pleased with my purchases and happily knitting . Will most certainly purchase more wool in the near future.”

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Posted 4 years ago

“I live in France and am delighted to order wool from the Wool Factory. The quality is excellent and service second to none. Price makes it worthwhile to order and have delivered to France. I can not recommend this company enough, I am happy to have discovered them.”

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Posted 4 years ago

“Arrived very quickly great price and quality very good. It’s lovely and soft and would certainly buy again from this seller”

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Posted 4 years ago

“Excellent service I started using this company during lockdown the wool & buttons are very good & a great choice of color to choose from consequently I've ordered from them twice more & I will continue to order from them again & again”

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Posted 4 years ago

“Everytime I've ordered from here, my order is correct, well packaged and arrives quickly. I even travel 70miles sometimes just to browse instore.”

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Posted 4 years ago

“Never received pattern”

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Posted 4 years ago

Hi Debbie, Thank you for your review. Your order was placed on the 12th June. As stated on our website international orders are currently taking up to 30 working days to arrive. Please see here: https://www.thewoolfactory.co.uk/delivery-info-3-w.asp It has currently been around 10 working days since date of dispatch. Please could you amend your review once your order arrives. Thank you

Posted 4 years ago

“THANK YOU I ORDERED MY WOOL ON THE SUNDAY AND IT ARRIVED ON THE TUESDAY I AM VERY PLEASED WITH THE SERVICE WOOL QUALITY IS GOOD AND I WILL ORDER AGAIN WHEN I NEED MORE WOOL.”

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Posted 4 years ago

“Great service. Received order very quickly. Thank you.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews