The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Easily Best cotton yarn I've ever used, will definitely be purchasing lots more!!”

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Posted 4 years ago

“The selection of wool, buttons and other knitting supplies is great. The prices are competitive and with a good selection of patterns to go with the wool.”

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Posted 4 years ago

“Very quick service from order to delivery, and a very easy web site to use with plenty to offer”

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Posted 4 years ago

“Excellent service. Arrived quickly”

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Posted 4 years ago

“i love the wool a lotit looks nice knitted as achilds jumper”

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Posted 4 years ago

“Everything has been good that I have ordered. Found it a bit difficult to download a pattern but got there in the end”

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Posted 4 years ago

“Perfect, Good quality wool at affordable prices, excellent service with quick delivery, highly recommend The Wool Factory.”

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Posted 4 years ago

“I purchased the sublime yarn recently & I'm so pleased with it. It's so soft & knits up beautifully. The service I received from The wool Factory was excellent.”

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Posted 4 years ago

“Been using the wool factory for a number of years very pleased with the quality price and excellent service provided .”

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Posted 4 years ago

“Brilliant service very quick and efficient”

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Posted 4 years ago

“Excellent choice fast service”

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Posted 4 years ago

“Oh I am more than happy 😃 what great value you even have wool that I thought was discontinued not only that my order only took a few days and love the gorse bag it come in”

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Posted 4 years ago

“Thanks for the wool, just as we requested. Delivery efficient. Very pleased.”

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Posted 4 years ago

“Excellent product, good price and quick service. Thank you.”

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Posted 4 years ago

“Splendid selection of yarns in magical colour range. Great variety of baby and children's knitting patterns.”

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Posted 4 years ago

“Very happy with the yarn I bought, and the variety of colours on offer. I was kept up to date on delivery times, and the package arrived on the day specified. I will certainly buy from The Wool Factory again.”

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Posted 4 years ago

“Very speedy delivery and good quality wool will use them again”

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Posted 4 years ago

“Always very helpful and very prompt delivers x”

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Posted 4 years ago

“My wool & pattern arrived very quickly & nicely packaged.. very pleased with my purchase.”

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Posted 4 years ago

“great products fast delivery good value and excellent service”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews