The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quick delivery”

Helpful Report

Posted 4 years ago

“The wool arrived promptly and was well-packaged. I am enjoying knitting the garments for my grandchildren with it and it seems to wash well, which is important with children's clothing. The range of colours is good, although some colours were out of stock, and the prices are very reasonable.”

Helpful Report

Posted 4 years ago

“The yarns are especially pleasing to work with. Prompt and good service. I had an issue with one batch of lot dyes, which was quickly resolved without quibble. I am sure to be a happy returning customer.”

Helpful Report

Posted 4 years ago

“Saw this pattern and it was exactly what I was looking for, Easy to pay and pattern was delivered very quickly Thank you”

Helpful Report

Posted 4 years ago

“the service is excellent and the products always arrive on time”

Helpful Report

Posted 4 years ago

“Very pleased couldn't believe how quick I received it”

Helpful Report

Posted 4 years ago

“I have ordered 2 items. The first was a pattern book which came through the post no problem. However the second was a single pattern which I chose to download and print at home. When I clicked on the link it took me to a site which required me to sign up to which I was not happy with. I have yet to download the pattern which I paid for. I emailed The Wool Factory regarding this but am still waiting for a reply.”

Helpful Report

Posted 4 years ago

Hi Glenys, thank you for your review. You should not of had to sign up to anything to get your PDF pattern. Just enter the password provided in the email to access it. Regarding your email we have responded and if you have not received this please check your spam or junk folder. Thank you

Posted 4 years ago

“Really pleased, lovely yarns. Perfect for my unicorn manes 🦄”

The Wool Factory Ltd 5 star review on 11th September 2021

Helpful Report

Posted 4 years ago

“Was pleased with the patterns but I thought I would have copy of the baby pattern I requested. I did not know how to download the pattern”

Helpful Report

Posted 4 years ago

“It was easy to search for the products I wanted and once ordered the delivery was so very quick, I’m very impressed and will certainly be shopping with The Wool Factory again.”

Helpful Report

Posted 4 years ago

“My order was placed around midnight and I was not expecting such a prompt service because of my timing. However, later that day I received a message it was being processed and then at closing time , I assume, I received a despatch notification with tracking details. It was a wonderful experience once more to have everything flow so smoothly and promptly . The wool was well packaged and of a lovely quality I most definitely will return . Am currently knitting with one lot of wool and it’s just lovely. Would recommend this company 100% .”

Helpful Report

Posted 4 years ago

“My order arrived very quickly through the post and was just what I wanted. Very good service. Thanks”

Helpful Report

Posted 4 years ago

“You can see at a glance if the wool you like is in stock. When you place an order a confirmation is sent out. Once your order is on its way to you another email is sent. So kept informed all throughout when an order has been placed”

Helpful Report

Posted 4 years ago

“Order sent very quickly. Website easy to navigate, stock availability clearly seen , lots of choice and some bargains to be had. Thank you”

Helpful Report

Posted 4 years ago

“Really pleased with my order”

Helpful Report

Posted 4 years ago

“Great prices. Some really nice and hard to get hold of yarns in stock.”

Helpful Report

Posted 4 years ago

“I am always very pleased with my wool and pattern purchases Delivery is good and packaging is secure”

Helpful Report

Posted 4 years ago

“Ordered yesterday received today. Very pleased”

Helpful Report

Posted 4 years ago

“Easy to order online with good choices. The wool arrived sooner than expected and looks good quality. Excited to get started on my sweater. Will use The Wool Factory again 😊”

Helpful Report

Posted 4 years ago

“Very pleased with the wool, such pretty colours, excellent quality perfect for the baby knitting i do for the hospital premature units. Delivery was earlier so all in all no complaints.”

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews