The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a problem with the PDF'S not downloading which happens every time I purchase one . This was resolved after a few days by your customer service. It was just very annoying.”

Helpful Report

Posted 4 years ago

“I purchased a pattern as a pdf document but couldn't open the file. I sent an email asking if they could resend but never got a response. Very unhappy.”

Helpful Report

Posted 4 years ago

“Never recieved the item, so where is it please”

Helpful Report

Posted 4 years ago

“Received order within 2 days but was disappointed to find that they had invoiced but not sent one of the patterns I had ordered. I now have to contact them to rectify their mistake.”

Helpful Report

Posted 4 years ago

“Very happy with my purchase, the wool is great, a good price and a very quick delivery! Thank you.”

Helpful Report

Posted 4 years ago

“Totally happy with my purchases. The yarn is beautiful and fairly priced. I will be back! Thank you.”

Helpful Report

Posted 4 years ago

“Has plenty types of wool to choose from and prices are ok”

Helpful Report

Posted 4 years ago

“Excellent choice of wool I knit socks so buy all my sock wool from here Excellent service and fast delivery”

Helpful Report

Posted 4 years ago

“Great service again 😁”

Helpful Report

Posted 4 years ago

“Very good value for money and excellent range of colours. Goods sent well packaged.”

Helpful Report

Posted 4 years ago

“Easy to use website. Good prices. Speedy delivery.”

Helpful Report

Posted 4 years ago

“I have not received my wool. I have emailed twice about this but not received any answer”

Helpful Report

Posted 4 years ago

“Good fast service will but from them again”

Helpful Report

Posted 4 years ago

“Love the wool factory, would not get my yarn from anywhere else, very fast delivery.”

The Wool Factory Ltd 5 star review on 2nd September 2021

Helpful Report

Posted 4 years ago

“I am sorry that this order happened to be a small one. It won't always be so. I have received your invoice but sadly the package has not yet appeared”

Helpful Report

Posted 4 years ago

“Fantastic service, very speedy delivery and the wool ordered was of excellent quality”

Helpful Report

Posted 4 years ago

“Very pleased to find the yarn I wanted to knit a jumper for my son-in-law. I needed a number of different colours in the same weight (Aran) and found just the right ones. Supplied very quickly and also with the needles I needed.”

Helpful Report

Posted 4 years ago

“Didn’t receive my correct order 🤷🏻‍♀️ It was very quickly rectified. Thank you”

Helpful Report

Posted 4 years ago

“Always a pleasure to buy from The Wool Factory. Great choice and value together with superb fast delivery. Highly recommend”

Helpful Report

Posted 4 years ago

“Lovely wool & amazed how fast the delivery was!”

The Wool Factory Ltd 5 star review on 1st September 2021

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews