The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so happy l found you. The reason.... I'm a single Mum of 4 kids and we don't have much money to spend on our hobbies so we budget each month. I have found the Wool Factory to be the most affordable, the best value for money, with a great selection of yarns, the people are really helpful and the yarn arrives here in N. Ireland sometimes the next day. If you need yarn try them out”

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Posted 4 years ago

“All products that l have purchased have been of the best quality and delivered quickly. Thank you”

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Posted 4 years ago

“Great wool at really good prices”

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Posted 4 years ago

“Excellent- and good price for the wool”

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Posted 4 years ago

“Excellent company with fabulous choice of wool and really good customer service.”

The Wool Factory Ltd 5 star review on 6th October 2021

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Posted 4 years ago

“I buy wool for our Knitters and Natters group. yes, your deliveries are prompt, but I think £50 postage free is a lot, as it was £25 earlier. We knit for charity so any money we get in subs goes to pay the hire of the Church, then wool.”

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Posted 4 years ago

“Easy to order arrived quickly will use again. Wool is knitting up really well.”

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Posted 4 years ago

“Almost instant download of pattern available. Liked the password system.”

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Posted 4 years ago

“All i would love to say is just perfect.”

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Posted 4 years ago

“This was my first order with The Wool Factory and I was extremely impressed with the very prompt and efficient service, my wool arrived pretty much by return, so a big thank you!”

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Posted 4 years ago

“Missing items, unable to download a pattern I got and no response from the sales team”

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Posted 4 years ago

“Excellent service prompt delivery.”

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Posted 4 years ago

“Large selection of wool, value for money, amazing offers, brilliant customer service from their awesome team.”

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Posted 4 years ago

“Fast efficient service,”

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Posted 4 years ago

“Happy with this product”

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Posted 4 years ago

“Very pleased with the service I receive. I love the bags my wool is delivered in its such an amazing touch”

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Posted 4 years ago

“Brilliant quality yarn and speedy delivery”

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Posted 4 years ago

“Delivered very quickly and on time very soft wool. Very happy with it .”

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Posted 4 years ago

“Great value yarn, lovely colours. Am knitting myself a sleeveless cardigan and it only cost me £5. Fabulous. The yarn is very easy to work with. Highly recommend.”

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Posted 4 years ago

“Great choice of colours. Great Price. Fast shipping. I will be using as my go too for wool ty”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews