The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,112 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value,great choice, brilliant service and a loyalty scheme as a bonus”

Helpful Report

Posted 5 months ago

“Delighted with the wool will order again told my friends about you”

Helpful Report

Posted 5 months ago

“My order arrived today. Only ordered on Sunday can believe how good the wool and service was. Will definitely be ordering again”

Helpful Report

Posted 5 months ago

“This is a fantastic company I normally go to the store in Alford but haven’t been able too for a few months got my order online came the next day absolutely brilliant”

Helpful Report

Posted 5 months ago

“An easy ordering experience, and excellent customer service. I ordered online, then picked my order up same day. Staff are always very pleasant and cheerful. The yarn is lovely quality, and I am in the process of knitting it up. My bear is done, now knitting clothes ☺️”

The Wool Factory Ltd 5 star review on 22nd January 2025

Helpful Report

Posted 5 months ago

“I ordered a printable knitting pattern - a new experience for me. I must say that I found it very easy!! The service from The Wool Factory was prompt and informative.”

Helpful Report

Posted 5 months ago

“Very pleased to find a site that you can buy hard copy patterns from instead of constant downloads, very pleased with my wool purchase too”

Helpful Report

Posted 5 months ago

“The service is second to none. There’s a huge range of will at prices to suit everyone. The orders are quickly despatched and the customer kept fully informed of progress. I have been using this company for some time now and never had and problems at all. If I had to be a bit picky I’d request sturdier cardboard boxes for deliveries as a couple of times my order has been popping out of it packaging. Not a huge issue and never lost anything and I’d rather have cardboard than plastic”

Helpful Report

Posted 5 months ago

“Ordered two polo necked jumpers. Very happy with purchase. Nice to have wool jumpers instead of acrylic. Much warmer and nice and cosy. The jumpers are good quality and I am very happy with my purchase. Thank you Woolovers.”

Helpful Report

Posted 5 months ago

“Been buying for a while from TWF and will keep doing so. Yarn is great quality and good value for money. I donate items I make to fundraise for Sheffield Childrens Hospital where my grandson had best care possible but sadly passed away. Currently making hat and scarf sets”

Helpful Report

Posted 5 months ago

“Excellent service, fast and reliable and good quality products.”

Helpful Report

Posted 5 months ago

“Just ordered for the first time good quality wool and excellent service and delivery”

Helpful Report

Posted 5 months ago

“i got my oder today and i haappy with service and quick delivery”

Helpful Report

Posted 6 months ago

“Fantastic service and quick delivery”

Helpful Report

Posted 6 months ago

“I like the selection of wool and the sales in them”

Helpful Report

Posted 6 months ago

“Great variety, top quality, very reasonable prices and great customer service. Highly recommended.”

Helpful Report

Posted 6 months ago

“Lovely but wanted postal paper patterns for 2 garments and they still haven't arrived”

Helpful Report

Posted 6 months ago

“Great yarn awesome service”

Helpful Report

Posted 6 months ago

“My go-to website for all my knitting supplies. There is lots of choice, whether buying yarn, equipment or accessories. The quality and value are excellent. Delivery is very quick and the bags the wool comes in have lots of uses.”

Helpful Report

Posted 6 months ago

“Lovely wool has knitted up a beautiful cardigan for my great granddaughter”

Helpful Report

Posted 6 months ago

The Wool Factory Ltd is rated 4.9 based on 9,112 reviews