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The Wool Factory Ltd Reviews

4.9 Rating 9,112 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
4.9
Based on 9,112 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
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Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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Great products at fair prices. Nicely packaged and posted fast. I won’t be buying my knitting supplies any where else in future 😊
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Posted 3 months ago
Wool good quality and good price
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Posted 3 months ago
I purchased 4ply to make an all in one for a baby. Could only purchase 50g balls at my local hobbycraft store for £3.80 a ball. On your site I managed to get 7 x 100g balls at £2.49 a ball. I can now knit 2 of these outfits for my growing family. Thank you wool factory. The wool is soft and very easy to knit with. I love it and will certainly be buying from you again.
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Posted 3 months ago
I ordered the wool for the Sirdar Crochet along and it arrived beautifully packaged and quickly. Due to my loose crocheting style I had to order extra wool and received this in days and with matching lot numbers too. I cannot find any fault with The Wool Factory and would reccomend them to anyone.
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Posted 3 months ago
Always go above and beyond to assist you. Fantastic products every time. Delivery is super fast and my orders always arrive in perfect condition.
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Posted 3 months ago
I luuuurvve this place spend so much money here. The team are absolutely amazing and always so welcoming and helpful wouldn’t shop anywhere else for wool
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Posted 4 months ago
Everything was great. Will definately be buying again. Thank you
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Posted 4 months ago
Simply the Best.
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Posted 4 months ago
I have been extremely pleased with the service and efficiency of the Alford branch of Wool Factory. The young woman who served was friendly, informative and encouraging, The shop was beautifully stocked and a pleasure to visit on what was a freezing cold February day. The online service was very quick and as we live not too far away the wool was collected from the shop. Well done and I'm happy to give 5 stars. Hazel
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Posted 4 months ago
I like the wool got delivered still to knit some purchased
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Posted 4 months ago
Great products at competitive prices. Easy to find products that you are looking for. Quick delivery.
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Posted 4 months ago
Promo delivery
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Posted 4 months ago
There's a good choice of patterns and yarn and the service is excellent
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Posted 4 months ago
I love the Wool Factory - great choice - good quality and fast delivery
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Posted 4 months ago
Wonderful choice of wool, knowledgeable and helpful staff, very competitive prices.
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Posted 4 months ago
The wool factory dealt with my order quickly and efficiently, item arrived in super quick time.
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Posted 4 months ago
Exellent service as always. I ordered approx 70 100g balls of wool across 25 plus colours at 2.30 pm. All delivered to my door by DPD at 8.30 next morning.
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Posted 5 months ago
When i needed extra wool to finish a garment it came the next day , postage free as a treat How kind was that ? It was a pleasure to deal with the wool factory , excellent value wool and excellent customer service.
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Posted 5 months ago
Good quality wool, very pleased with the service and will definitely use this company again.
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Posted 5 months ago
Delivered on time. Good quality wool, nice to knit with
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Posted 5 months ago
The Wool Factory Ltd is rated 4.9 based on 9,112 reviews