The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,112 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased lots of wool from The Wool Factory. Excellent service usually delivered next day sometimes two days. I have never had a problem, the wool comes packed well. Altogether excellent.”

Helpful Report

Posted 6 months ago

“Excellent service”

Helpful Report

Posted 7 months ago

“Fab service, excellent quality and value for money”

Helpful Report

Posted 7 months ago

“Since I found the wool factory I wouldn't order wool from any other place, prices so reasonable and delivers quickly.”

Helpful Report

Posted 7 months ago

“Modern colours. Managed to get pillar box red to knit a jumper & hat for my neighbour.”

Helpful Report

Posted 7 months ago

“What can I say about this woolly wonderland of wonderful delights?? I have used the wool factory for some years and never, ever been disappointed with the quality service or price!”

Helpful Report

Posted 7 months ago

“They had just what I wanted”

Helpful Report

Posted 7 months ago

“Very good service quick delivery”

Helpful Report

Posted 7 months ago

“Perfect. Exactly what I wanted, my order was packed quick and ready to pick up the same day Brilliant wool, great quality and price.”

Helpful Report

Posted 7 months ago

“Great place, great products, great staff! Even better now I know I can collect from Mablethorpe, so no delivery charge means extra money for more wool! 😁”

Helpful Report

Posted 7 months ago

“Very good.I have dealt with this company on several occasions,and never been disappointed.very reliable...”

Helpful Report

Posted 7 months ago

“Just what I ordered, and delivered next day. Thanks !”

Helpful Report

Posted 7 months ago

“Excellent service every time I purchase wool or buttons delivered promptly lovely wool to knit I knit for my great nephews and great niece thank you keep up the good work x”

Helpful Report

Posted 7 months ago

“Always willing to help and give advice if needed”

Helpful Report

Posted 7 months ago

“Can not fault this company at all. I have watched them grow from a Market stall in Mablethorpe, to a shop in Alford, and now a Supermarket is opening in Skegness! Fantastic service, gorgeous yarn and amazing delivery times. kittacrafts.com”

The Wool Factory Ltd 5 star review on 12th November 2024

Helpful Report

Posted 7 months ago

“Wool knits beautifully ans washes well. Very pleased”

Helpful Report

Posted 7 months ago

“i’m not sure how you can improve all the wool i have had is excellent, knits up lovely so far i have knitted 7 blankets and will be looking for more wool for the next one.🙂”

The Wool Factory Ltd 5 star review on 8th November 2024

Helpful Report

Posted 8 months ago

“A brilliant company with such a great bunch of people who are always ready to help and advice. Very reasonable prices and genuine sales. What more could I want.”

Helpful Report

Posted 8 months ago

“Fabulous range of products, great prices, simple to order, quick and easy pick up process. All round excellent service 👍”

Helpful Report

Posted 8 months ago

“Great service every time!”

Helpful Report

Posted 8 months ago

The Wool Factory Ltd is rated 4.9 based on 9,112 reviews