The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited last week for the first time from Kent welcoming atmosphere great selection staff extremely helpful encouraging, friendly and warm ty”

Helpful Report

Posted 6 months ago

“I never fail to be impressed by the service at The Wool Factory. I’m lucky enough to live locally and am able to collect the yarn I choose online. I’m always met with a friendly face. I’ve used the Alford shop often when I’ve wanted to “feel” the yarn, but I shop more online when I know what the yarn is like already. I’ve yet to visit the new Skegness shop but will go soon. Grant and his staff should feel proud of how well they are doing and the service they provide.”

Helpful Report

Posted 6 months ago

“The wool quality provided is tremendous, Woolcraft baby care Dk is ideal for babies to adults alike.It is so soft and washes beautifully. I would also recommend Jarol baby rambler Aran, Woolcraft New Fashion Dk and Cygnet Pato chunky. Wool arrives neatly packed within 5-7 days depending whether you ordered at a weekend or not.”

Helpful Report

Posted 6 months ago

“Great experience, loved the yarn I bought used some to make a beret also an emotional support chicken. The delivery was quicker that I expected. Which was a bonus!!”

The Wool Factory Ltd 5 star review on 25th April 2025

Helpful Report

Posted 6 months ago

“This is a Brilliant Company, and the Staff are Super too 👍 I am always pleased with my purchases , and have made some lovely garments .”

Helpful Report

Posted 6 months ago

“So happy with my delivery, best prices and free delivery over certain amounts £. I could get everything I wanted in one place, lots of choice. Nicely packaged 📦 and good courier.”

Helpful Report

Posted 6 months ago

“Super prices, great delivery times”

Helpful Report

Posted 6 months ago

“Excellent rapid delivery easy to order”

Helpful Report

Posted 6 months ago

“Exactly what I wanted. Perfect colour. It's knitting up perfectly”

Helpful Report

Posted 6 months ago

“Always a great service. Friendly and helpful every time.”

Helpful Report

Posted 6 months ago

“Great all round service. Value fir money and lovely wool well packaged. Thank you”

Helpful Report

Posted 6 months ago

“I wish I was able to have a wool factory store on my doorstep, I make rugs and find it difficult to get shades I need, but your service is great . Well done.”

The Wool Factory Ltd 5 star review on 18th April 2025

Helpful Report

Posted 6 months ago

“Efficient friendly service with attention to detail. I was extremely impressed at their customer service.”

Helpful Report

Posted 6 months ago

“First class service, top quality wool and the best price I've found either online or the few retail outlets that are left. I've used The Wool Factory for a number of years and have no intention of going anywhere else as long as they maintain their high standards, which I'm sure they will.”

Helpful Report

Posted 6 months ago

“Cannot fault this company, the Chenille wool is lovely, spot on service, highly recommended.”

Helpful Report

Posted 6 months ago

“I did get great help I had to email woolfactory about my order it was damaged half my wool was lost they acted fast I had to send photo of letter from Royal Mail they send my lost wool plus extra wool got them next day I am very pleased thank you ❤️xxx”

Helpful Report

Posted 6 months ago

“Brilliant quick postage can't wait to start my knitting”

Helpful Report

Posted 6 months ago

“Absolutely delighted with both my order and the speedy delivery. Will definitely use again and recommend.”

Helpful Report

Posted 6 months ago

“Pleased and satisfied with the products and service, thankyou.”

Helpful Report

Posted 6 months ago

“Very pleased with the service and the product. I make blankets and garments for Ukraine so value for money is important to me.”

The Wool Factory Ltd 5 star review on 17th April 2025

Helpful Report

Posted 6 months ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews