The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products were delivered in good time and arrived in good condition. Having already begun to knit, I find the wool of good quality and like the large balls. It's too early yet to see how the article washes.”

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Posted 3 years ago

“I have ordered several times from The Wool Factory and have everytime found it very easy to order online and they are very efficient and the delivery quick. A very satisfied customer.”

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Posted 3 years ago

“Great service.”

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Posted 3 years ago

“Received very quickly. I'm very satisfied and will use again”

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Posted 3 years ago

“I have ordered products from the Wool Factory twice. It was easy to order from the website, the goods arrived promptly and the yarn was in a lovely bag. I will use the Wool Factory again.”

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Posted 3 years ago

“Good choice of yarns at very reasonable prices and speedy delivery”

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Posted 3 years ago

“I am still knitting with the wool I bought. Very happy with the colour and the way it is knitting up. Will definitely buy from you again.”

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Posted 3 years ago

“I have a very dirty order”

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Posted 3 years ago

Hi Nina, Thank you for your review and our huge apologies about this. If you could please contact sales@thewoolfactory.co.uk with your order number, we will have a refund or exchange issued for you. Thank you

Posted 3 years ago

“I love the price, quality & value of the wool I bought. I bought several balls of New Fashion DK wool by Woolcraft. I knit syringe driver bags for hospital patients & this wool is ideal. There’s a wide variety of colours too. I’ll be reordering again soon ❤️”

The Wool Factory Ltd 5 star review on 1st April 2022

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Posted 3 years ago

“Well worth the money and the service was second to none. Really pleased with my purchases.”

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Posted 3 years ago

“Easy to order delivery is quick and the wool is reasonably priced and knits well”

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Posted 3 years ago

“Easy purchase, Fast delivery, Good price Thank you”

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Posted 3 years ago

“Very easy to order online. Fast delivery will use again.thank you.”

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Posted 3 years ago

“Excellent quality, very good value for money. Very pleased”

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Posted 3 years ago

“It was exactly that it said on the packet. Great price, great wool, great service.”

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Posted 3 years ago

“The service I received was excellent - very prompt and also very happy with quality.”

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Posted 3 years ago

“Very satisfied . good prices lovely wool and plenty of choice delivery quick to .😀😂”

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Posted 3 years ago

“The Wool Factory is my ‘go to’ place for knitting and crochet supplies. I regularly buy from them and have always been delighted with their wools. Highly recommended.”

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Posted 3 years ago

“Excellent service and very quick delivery”

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Posted 3 years ago

“the wool that i ordered arrived on time BUT the quality was dreadful it was supposed to be D,K multi coloured but the strands were of differrent thicknesses , when knitting the stands broke have binned the lot”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews