The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service ... love the yarn . Would highly recommend. Quick delivery”

Helpful Report

Posted 2 years ago

“Great choice and great value prompt delivery and fifty shades of wool 🤣”

Helpful Report

Posted 2 years ago

“Great communication, speedy delivery, and great products at competitive prices.”

Helpful Report

Posted 2 years ago

“Very good yarn.”

Helpful Report

Posted 2 years ago

“Very good choice of wool, prices to suit all pockets and excellent service”

Helpful Report

Posted 2 years ago

“I have bought quite a significant amount of wool from you and always very happy with quality and service”

Helpful Report

Posted 2 years ago

“Wonderful products supplied by friendly and helpful people. Would definitely recommend trying them as you will not be disappointed.”

Helpful Report

Posted 2 years ago

“Lovely yarn quick delivery thankyou”

Helpful Report

Posted 2 years ago

“Always pleasure to order from, huge variety of yarns, I love the cotton ones best, very reasonable price and I love the fact that over certain amount you get your postage free❤️ They also have loyality points scheme.”

Helpful Report

Posted 2 years ago

“Very happy with my recent purchases from the wool factory, the website could do with a little updating ie maybe if a certain colour is out of stock take it off , I spend a lot of time looking for certain colours coming back into stock xx”

Helpful Report

Posted 2 years ago

“Amazing service. Quick and speedy delivery. I love that fact its from a small/ family business, means so much more than buying from a larger competitor. I WILL be buying again in the future!”

Helpful Report

Posted 2 years ago

“Very good service the wool is good to knit with. Colleen”

Helpful Report

Posted 2 years ago

“Very pleased with my orders and will continue to buy from The Wool Factory and recommend to family and friends.”

Helpful Report

Posted 2 years ago

“It is lovely wool to knit with I don’t have to wait to long before I get it”

Helpful Report

Posted 2 years ago

“This company is amazing! The customer service is first class. I made an error in my order without knowing and if Grant had not been so diligent in his job by even checking the dye difference in the batches, I would have had the wrong colour for a baby blanket. It was completely my fault but I was given the option straight away of cancelling or correcting my order which he did for me immediately. The service, price, delivery have all been excellent both times that I have used The Wool Factory and I plan on returning for every project, thank you.”

Helpful Report

Posted 2 years ago

“I tried the February crochet subscription and to be honest was very disappointed, the patterns supplied were just photocopies and they had no connection with the yarn supplied. I will not be carrying on with the subscription.”

Helpful Report

Posted 2 years ago

“I looked at the woolfactory as needed a specific type of yarn..had it in stock and at a very good price. Delivery was very quick, all in all was very pleased and will order again and recommend to friends who need to buy wool etc.”

Helpful Report

Posted 2 years ago

“This company were really helpful. I wanted to add more wool to the order before it was despatched, and they were spot on with it. The quality of the wool is good too. Thank you”

Helpful Report

Posted 2 years ago

“Very fast delivery, and the wool is so soft and beautiful to knit.”

Helpful Report

Posted 2 years ago

“The web site was very easy to use and once ordered my wool it arrives very promptly.”

Helpful Report

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews