The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery. I've used this wool before,is of excellent quality and knits up beautifully. Thank you. Glynis”

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Posted 2 years ago

“The wool is perfect I’m buying a lot of fluffy wool and yours is the best so far and a good price as well x”

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Posted 2 years ago

“Love your wool and prices when on offer.”

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Posted 2 years ago

“Very good and quick service”

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Posted 2 years ago

“Excellent prompt service great prices great wool”

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Posted 2 years ago

“I am surprised how good quality and prices are. The wool came quickly. Colourise are very nice. I am going to buy many times more. Thank you!”

The Wool Factory Ltd 5 star review on 18th February 2023

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Posted 2 years ago

“Excellent choice and service”

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Posted 2 years ago

“This wool was lovely to knit with and very cheap . The delivery was fast to.”

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Posted 2 years ago

“Super cotton yarn and super fast dispatch and delivery. Many thanks.”

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Posted 2 years ago

“The wool I ordered was gorgeous and reasonable priced. Delivery was exceptional and was kept upto date. 5* will definitely be ordering again”

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Posted 2 years ago

“Brilliant and good quality wool”

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Posted 2 years ago

“Always great quality and fast service”

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Posted 2 years ago

“Excellent purchase… beautifully soft wool.”

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Posted 2 years ago

“Great quality wool at affordable prices. Excellent service.”

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Posted 2 years ago

“Very nice wool arrived quickly very pleased 😀”

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Posted 2 years ago

“I am very happy with my various ordered , . The delivery is quick and the wool is first class”

The Wool Factory Ltd 5 star review on 17th February 2023

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Posted 2 years ago

“My first order arrived next day very pleased nice price nice will bit of a hiccup with the second order but one e mail and it was at my door next day so very pleased only problem now is what to pick next so many to choose from and the time to knit thanks for the good service and hope move goes well”

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Posted 2 years ago

“I enjoy shopping at the wool factory as I can look at a vast range of different weights and qualities of yarn from bog standard DK in acrylic to cotton's to silk and alpaca and although I usually get value yarn a girl can dream. The posting is prompt.”

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Posted 2 years ago

“Only a very small order but delivered promptly in good condition, thanks”

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Posted 2 years ago

“Excellent service, as always”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews