The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Value for money, lovely yarn will definitely buy again thank you”

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Posted 2 years ago

“The wool is lovely and all was good”

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Posted 2 years ago

“Excellent service quick delivery”

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Posted 2 years ago

“Very pleased with everything i have received from Wool Factory. Love the net bags they come in thank you. Val Edge Tamworth.”

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Posted 2 years ago

“Satisfied with the yarn ordered. Excellent communication between seller and customer. Fast in delivery!”

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Posted 2 years ago

“Lovely products and prices...will definitely use this company again!”

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Posted 2 years ago

“I'm pleased with the efficiency of the wool factory. Goods are sent quickly. Their prices are competitive and the yarns are of a good standard.”

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Posted 2 years ago

“Fantastic service and prices. Beautiful wool. Quick delivery”

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Posted 2 years ago

“Always very satisfied with yarn purchased and also with customer service.”

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Posted 2 years ago

“Excellent product and great service. I will buy from you again.”

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Posted 2 years ago

“Had a little hick up but was sorted very quickly and I would like to say a massive thank you to everyone at the wool factory. Lovey website to use and quick delivery”

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Posted 2 years ago

“Excellent service quick delivery great order very happy and the wool quality is excellent Thankyou.”

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Posted 2 years ago

“I am happy with the wool but not happy with delivery as played for 2;4 severe s and got it a week and half later”

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Posted 2 years ago

“Great value for money,efficient service.”

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Posted 2 years ago

“Great value for money, never wait too long for delivery, always answer emails promptly all in all FAB company never get my wool anywhere else.”

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Posted 2 years ago

“Always delivered on time and beautiful wool”

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Posted 2 years ago

“I’m very happy with my purchase and knits up lovely”

The Wool Factory Ltd 5 star review on 31st January 2023

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Posted 2 years ago

“I am so impressed with the quality and the price. The Aran wool I bought is knitting up beautifully.”

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Posted 2 years ago

“Lovely selection of wool and patterns that fit my needs. Will certainly keep on trading here for my supplies.”

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Posted 2 years ago

“I buy nearly all of my wool from the wool factory,it's good quality,fair pricing,and an excellent delivery time,I highly recommend this company to anyone that knits or crochets,my latest order is a birthday gift for my friend,she will be happy as we can't buy the wool where we live.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews