The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my wool on time well packaged and beautiful quality. I really enjoyed my up-to-date emails as well”

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Posted 2 years ago

“Ordering was easy - plenty of choice available. Delivery was quick and I was sent emails to confirm order and delivery. I would recommend the Wool Factory. I will certainly use again.”

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Posted 2 years ago

“Fantastic service both online and in the shop. Very helpful and always make you feel welcome”

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Posted 2 years ago

“Efficient, choice was excellent and service was good.”

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Posted 2 years ago

“This was my first order and really impressed with the quick delivery and quality of the wool. I will certainly be coming back, and buying more wool soon.”

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Posted 2 years ago

“Always happy with the quick delivery of items and the updates to say how the order is progressing.”

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Posted 2 years ago

“I haven't started knitting with any of the wool I purchased yet. It all appears very nice and colours are as expected. The wool arrived very promptly and was well packed. Will definitely purchase again from this site.”

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Posted 2 years ago

“I found ordering quite hard work , other sites much easier. Although I have to say was very pleased with delivery as came sooner than expected.”

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Posted 2 years ago

“The wool I purchased was lovely gave you got the same wool in grey pkease”

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Posted 2 years ago

“A very satisfactory transaction, appreciate the fast delivery”

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Posted 2 years ago

“Super seller, great communication every step of the way, prompt delivery and goods just as described. I love the personal, family business touch. Very impressed and will always get my yarn in future from The Wool Factory. 5 out of 5 stars”

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Posted 2 years ago

“Lovely shopping with u .. always good prices , quality and shipped out on time ta”

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Posted 2 years ago

“Very easy fast turnaround”

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Posted 2 years ago

“Ordering was an easy task. Delivery was no problem and the wool were the shades I had requested so I have nothing to complain or any suggestions of how to improve.”

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Posted 2 years ago

“I have always been very pleased with all the items I have had from the Wool factory. Quality and price of yarns is very good however a few times the yarns I am looking for are out of stock. (Obviously popular ). The orders arrive very quickly which is always welcome”

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Posted 2 years ago

“I'm a new customer, but already am very impressed. The price point is excellent (I'm knitting multiple squares to make into dressing gowns for donation to charity so this is an important factor for me), the delivery time is short and the confirmation email is worth its weight in gold! I am so glad I came across this website, I will be ordering lots more yarn from here, without a doubt.”

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Posted 2 years ago

“I ordered the Mystery Box and wasn't disappointed - it came very quickly and was a great choice of different yarns and sizes, even had a bag of buttons thrown in :) will be back when my current projects are done to get another mystery box, and possibly more of what i have now to start another project.”

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Posted 2 years ago

“very good service and the wool feels very nice for babys thank you”

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Posted 2 years ago

“Very pleased overall, delivery was fast, the quality of the wool (woolcraft baby 4ply) was great value for the money paid.”

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Posted 2 years ago

“The wool is excellent quality and valuable for money. Very easy to order and didn't have to wait long for the delivery. Would definitely order again Thankyou”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews