The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“The quality of wool is wonderful and knits up beautifully”

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Posted 2 years ago

“They always provide a brilliant service. Orders arrive really quick, always have what I want in stock. Thank you”

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Posted 2 years ago

“Excellent service with excellent value for money products. I was very happy with the products I ordered and will continue to order from The Wool Factory again. Thank You Very Much x”

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Posted 2 years ago

“Good variety of wool at good prices. Efficient service. If you have a problem it's sorted immediately. Have made lots of purchases and always been pleased. I particularly enjoyed knitting with the Fiord DK wool.”

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Posted 2 years ago

“I have made numerous purchases at the wool factory. Great prices, good range and super service. Very happy with everything I’ve bought from them 😊”

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Posted 2 years ago

“Thankyou for your amazing service as always everything comes well packaged wonderful quality and arrives on time this company is the best without a doubt”

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Posted 2 years ago

“Easy quick ordering. Fab service and quick delivery.”

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Posted 2 years ago

“Very quick and efficient service. Good price for wool.”

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Posted 2 years ago

“The quality of your wool is brilliant and so is the service. Thank you 😘”

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Posted 2 years ago

“Ordered some black aran for an order arrived promptly and great quality always a great service”

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Posted 2 years ago

“Good price, great product and wool matched to the previous bought wool, shipped as stated, arrived on time. I would recommend The Wool Factory and i will be making further purchase in the future. Maria”

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Posted 2 years ago

“I used the woolfactory because of their good prices on bulky yarns, and now I won't go anywhere else! Such a good shop and really lovely friendly communication.”

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Posted 2 years ago

“I have received my order very quickly, thank you. Excellent service”

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Posted 2 years ago

“Very friendly approach from this company. Communication was prompt and informative”

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Posted 2 years ago

“Great customer service yarn is lovely to use and prices are the best for online retailers”

The Wool Factory Ltd 5 star review on 31st January 2023

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Posted 2 years ago

“Very good company, arrives quickly, no fuss.”

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Posted 2 years ago

“I have had excellent service from this firm in all areas, including the web site which is easy to navigate. All the colours of the wools true to the actual product which is not always the case with other firms.”

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Posted 2 years ago

“I received my order, unfortunately the quality of the wool I ordered was not good. I have given the three balls to a charity shop.”

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Posted 2 years ago

“The Yarn was great, but more especially was the service. Every question asked was answered swiftly and efficiently. Really great to shop with you”

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Posted 2 years ago

“First time buying from wool factory. I can't fault the ordering and the delivery of the wool. The quality of wool is also good, making a lap blanket and looks brilliant. I'd recommend buying from wool factory”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews