The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Not received parcel yet”

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Posted 2 years ago

“Very quick delivery, and a very good price, would happily order from this company again.”

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Posted 2 years ago

“I’ve always received whatever wool I require , the choice is immense, I’m very happy with the Wool Factory”

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Posted 2 years ago

“Great service and found delivery very quick. Loved the Happy cotton yarns I bought, lovely colours and great cotton to crochet with.”

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Posted 2 years ago

“Fantastic delivery, excellent quality of service and yarn! thank you”

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Posted 2 years ago

“As requested. Delivered in timely fassion.”

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Posted 2 years ago

“thank you for my goods i had from you last week just what i wanted”

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Posted 2 years ago

“Bought as a present, The wool felt lovely. Arrived on time.”

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Posted 2 years ago

“Quick delivery, good quality yarns with cheap price. Can't complain! I knitted my first ever waistcoat with Cygnet Pato chunky yarns and the result was so satisfying!”

The Wool Factory Ltd 5 star review on 8th January 2024

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Posted 2 years ago

“Always pleased with the products I order, Very good service and always quick delivery 🌟”

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Posted 2 years ago

“Very pleased with my purchase of wool. Will certainly order more again when needed.”

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Posted 2 years ago

“Great service, good verity, always deals to be found. Definitely my go to website for yarn.”

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Posted 2 years ago

“My recent purchase was the first time I'd used The Wool Factory and I was really impressed with the customer service. I ordered Ricorumi Twinkly Twinkly DK, Ricorumi Amigurumi Crochet Lame, Yakut Sparkle DK, Sirdar Snuggly DK and Woolcraft New Fashion DK and was really pleased with the quality all of them. I will definitely use this company again and highly recommend it.”

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Posted 2 years ago

“I order my wool, was despatched the same day and arrived the day after. An excellent all round. The wool is great and I will definitely use them again. Highly recommend this company.”

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Posted 2 years ago

“Very fast delivery and lovely wool x”

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Posted 2 years ago

“A good service comes very quickly, reasonable prices. Thank you Jean”

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Posted 2 years ago

“I was very pleased with my recent package of wool Thankyoub”

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Posted 2 years ago

“fast delivery and friendly customer service. On top of great prices its a perfect combination, thanks”

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Posted 2 years ago

“Fantastic prices great quality I will buy all my wool from you with pleasure. Thank you”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews