The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Love wool from here. Good quality low prices will definitely order again.”

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Posted 2 years ago

“Always great value for money, lovely yarn and good customer service”

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Posted 2 years ago

“I've made several purchases from The Wool Factory and I'm so pleased with every order. All packed with love and care and fast delivery. The yarn is superb quality and great prices. I will always buy from here from now on. 5 stars from me 😊”

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Posted 2 years ago

“No problems and fast delivery”

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Posted 2 years ago

“Great choice and price and always quick delivery”

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Posted 2 years ago

“This company is very fast delivery one and have excellent communication”

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Posted 2 years ago

“My first order and everything was handled perfectly . Very efficient service . Thank you.”

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Posted 2 years ago

“Great purchase as per usual and good response by post straight back nearly used it now and looking for some more xx thankyou”

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Posted 2 years ago

“Quality yarn arrived quickly. Very happy.”

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Posted 2 years ago

“Love the Wool Factory. The yarns are lovely quality and excellent prices. The staff are brilliant and the delivery times are excellent. They also have a great, friendly knit and natter group and a "Show us your stitches " competition weekly where the winner receives a voucher.”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Great service, quick delivery, lovely wool. Will 100% be buying again and would recommend to friends”

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Posted 2 years ago

“Beautiful hat, snood and fingerless mits made for my grandaughter. She loves the variegated coloured wool and the warmth from thus soft touch yarn.”

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Posted 2 years ago

“I love the wool factory, lots of beautiful colours and different wool weights at fantastic prices. The place I go to for all my yarn”

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Posted 2 years ago

“Very pleased with the prompt service and delivery of my first order. Such a huge selection of yarns across the board and very competively priced. Will definitely be ordering again”

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Posted 2 years ago

“It is the cheapest wool anywhere and I have shopped all over. Excellent delivery service and very quick. Would recommend 100&%”

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Posted 2 years ago

“Only bought from The Wool Factory once, the delivery was quick, I'll need to look next I placed an order as I don't have a printer so not able to order anything that says PDF.”

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Posted 2 years ago

“Excellent products and quick delivery”

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Posted 2 years ago

“Really pleased with the wool such lovely colours. Pussycats gift aswell. Thank you”

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Posted 2 years ago

“I am new to knitting and I saw an ad on Facebook for the wool factory I had nothing too loose so I'm on my third order The yarn is always carefully packaged and comes within the stated I've not been too adventurous in my ordering but they have a fantastic selection I like the confirmation email telling you who is dealing with your order You have nothing to loose you might be surprised by what you can purchase”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews