The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Always prompt service colours match shown on website always packed well”

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Posted 3 years ago

“First time for me to purchase wool brilliant quality and beautiful colours extremely happy with my purchase and really good quality wool will defo be bach for more thank you”

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Posted 3 years ago

“Excellent service, products and delivery. Competitive prices too! Will always use The Wool Factory!”

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Posted 3 years ago

“Yarn was a good price and the delivery was excellent”

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Posted 3 years ago

“Excellent fast service every time”

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Posted 3 years ago

“Absolutely love this wool shop Super wool, good price , very quit delivery”

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Posted 3 years ago

“Lovely yarn good delivery prices second to none for quality would recommend.”

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Posted 3 years ago

“thank you wool was great”

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Posted 3 years ago

“Great service. Fast delivery of good quality wool at reasonable price. Will use again.”

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Posted 3 years ago

“My order arrived promptly and was packaged beautifully”

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Posted 3 years ago

“The must go to for wool, excellent prices and speedy delivery.”

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Posted 3 years ago

“Very pleased with all the yarns I’ve purchased from the wool factory.”

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Posted 3 years ago

“Parcel arrived so quickly. Great range of colours.Really good value in the clearance pack.So glad I found the web site ..Dont know how it will wash but it knits and feels lovely and soft Aran .”

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Posted 3 years ago

“Speedy delivery, good value on the yarn I ordered.”

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Posted 3 years ago

“Came earlier than expected. Very good service”

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Posted 3 years ago

“First class service”

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Posted 3 years ago

“Very good value for money and a quick and efficient delivery ….I am really pleased with my purchase and really glad I found you guys ..”

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Posted 3 years ago

“Very good service and great prices for the wool ordered. I will definitely buy from here again.”

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Posted 3 years ago

“Quality product at a reasonable price”

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Posted 3 years ago

“I wanted 4ply wool but the one I ordered was cotton I have never knitted with it before If I ordered again I would like wool”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews