The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely speedy service. Yarn arrived promptly and as described. The website is easy to navigate too.”

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Posted 4 years ago

“It is lovely wool but I found it was very thin in some parts of the wool. It is not noticeable until a few rows have been knitted.”

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Posted 4 years ago

“the service is fast and reliable got what i wanted and could have ordered more.”

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Posted 4 years ago

“Quick delivery of perfect product. Great selection of colours”

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Posted 4 years ago

“Very good value good to work with”

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Posted 4 years ago

“very nice quality wool, arrived on time. thank you for your service.”

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Posted 4 years ago

“Excellent service ,good quality very happy”

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Posted 4 years ago

“Lovely wool, just as ordered”

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Posted 4 years ago

“Swift delivery, great packaging. Wool, for three different projects ordered this time, as expected, good value for money.”

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Posted 4 years ago

“Excellent value and service on every level Thankyou.”

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Posted 4 years ago

“The Aran wool I ordered came the next day which was quite unexpected!! I love the colour and it knits up beautifully, I am very pleased and will continue to use this site fin future .”

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Posted 4 years ago

“Excellent service sorted out a problem I had immediately”

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Posted 4 years ago

“This was the first time that we found the Wool Factory and purchased items but we found that everything worked out very well and we were delighted with the products. Thank you”

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Posted 4 years ago

“The variety of colours and speed of delivery is keeping my hands occupied and my mind sane. Thanks.”

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Posted 4 years ago

“Always reliable orders of wool, quick delivery 🚚”

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Posted 4 years ago

“Both orders arrived on the specified date. Both were well packaged and I'm really pleased with the order.”

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Posted 4 years ago

“Great shop and helpful staff. I had emailed about trying to get a plain colour match to go with a striping yarn and got a very quick response . Which worked”

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Posted 4 years ago

“Very happy with yarn. Just one thing. I have found quite a few joins in the 400g balls I have used so far (two) I find this a little annoying when I like to do any joins at end of rows. I have had to undo a row every time to take join to end of row. So no joins in garment. I hope I have explained clearly. I don't realise there is a join until too late. Otherwise completely satisfied with delivery and yarn.”

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Posted 4 years ago

“Very pleased with delivery and wool.”

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Posted 4 years ago

“Very happy with the wool I ordered it’s lovely.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews