The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent service good quality wool at good price.”

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Posted 4 years ago

“A great firm for all your knitting needs, such a wonderful selection of yarn delightful colours and textures quick delivery on most in stock orders lots of other items for your knits ,really well worth a visit, excellent prices that are very competitive with other companies ,have a look at their site for bargain offers”

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Posted 4 years ago

“So far what I’ve bought have been very pleased with. Haven’t had to wait for any delivery Thankyou”

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Posted 4 years ago

“I was very happy with the King Cole galaxy yarn I purchased. It was very reasonably priced and came in super quick time.”

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Posted 4 years ago

“Lovey wool! Great price! I’ll be buying more! Thank you!”

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Posted 4 years ago

“The Wool Factory have a great variety of stock to choose from. The prices are competitive. I ordered over a weekend during lockdown and was surprised when my ordered arrived before the scheduled delivery date. It was a fantastic quick and easy process and I will buy from them again.”

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Posted 4 years ago

“The wool is beautiful and the quick delivery fantastic. Will buy my wool from The Wool Factory from now on.”

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Posted 4 years ago

“Very good service and excellent product the delivery was quick s well”

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Posted 4 years ago

“Great company to deal with everything most satisfactory 💥”

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Posted 4 years ago

“I went to your shop in Alford to buy some cotton knitting wool but I was disappointed as their was not a lot to look at and had to choose the wool on a tablet so the young girl could fetch it . But on a positive side the wool I purchased was very nice just a sham you have not got moor room”

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Posted 4 years ago

Hi Tina, Thank you for your review and our apologies that we could not provide the wow factor. We had to temporarily open our shop much smaller than previously while we arranged how we could open our shop back up to full capacity. We have now made our shop much larger again with a lot more choice on display. We still have a lot of work we want to do and we hope to have our shop back up to our high standards by the end of the month. We hope that you enjoy your purchase from us.

Posted 4 years ago

“Good service”

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Posted 4 years ago

“Great products, speedy delivery, always have what I need when I need it.”

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Posted 4 years ago

“Best company to purchase yarn. Love the service and bags they use. Nice touch.”

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Posted 4 years ago

“Easy web site to follow hope to visit shop soon”

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Posted 4 years ago

“Very quick service and the wool is lovely. Thank you”

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Posted 4 years ago

“As always prompt delivery”

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Posted 4 years ago

“I am very happy with the service I have received in the past . The prices are very good and wool is of the highest quality. I was also pleased to get a message when some wool I required was out of stock that is was now available again. Excellent look forward to doing business with you again.”

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Posted 4 years ago

“Great service!!”

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Posted 4 years ago

“Lovely yarn knits up beautifully speedy delivery and ordering very easy thankyou”

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Posted 4 years ago

“A very easy to access website & ordering system. I’m kept up to date on my orders progress and have never had any problems. Wool is well packaged & delivered promptly. A great range of wool at very good prices and I will certainly continue to order or visit the shop when I need wool.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews