The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great site to use. Wool lovely, plenty of choice, great delivery times. The site was so easy to find everything you wanted. No hesitation on recommending.”

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Posted 4 years ago

“During Covid I moved to an old house needing full ( diy ) renovation. Inbetween painting and carrying bricks I decided to order wool online! I(essential shops don’t sell wool☹️) I am partially sighted and(with the help of a x10 magnifier) on the tea break I began knitting again for the first time in 20 years making woolly hats for my husband and his mates to wear on their outdoor activities for the charity they work for.”

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Posted 4 years ago

“Unfortunately, I have been unable to download the PDF of the pattern I purchased as there is nothing to click on.”

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Posted 4 years ago

“Love my wool plus patterns - quick delivery, packed well - ready for my next project. I'll definitely be back and order more wool in the future. Thank you everyone. ☺”

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Posted 4 years ago

“Website is easy to use. The delivery was quick. Will be ordering from there again.”

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Posted 4 years ago

“Very quick delivery, well package. Colours of yarn as anticipated. Not tried knitting with it yet but optimistic it will produce a beautiful result, a rainbow inspired baby blanket in pastel shades.”

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Posted 4 years ago

“Very good service indeed, lovely wool to knit with. Will deffo order again.👍”

The Wool Factory Ltd 5 star review on 13th May 2021

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Posted 4 years ago

“101% service Good value and quality Delivery always as stated sometimes earlier than said especially to the N.E. Scotland I certainly cannot give The Wool Factory a negative comment”

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Posted 4 years ago

“Fast delivery exactly what I asked for thank you”

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Posted 4 years ago

“Really pleased with service, wool arrived promptly with no issues whatsoever.”

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Posted 4 years ago

“I've been using this company for over a year, easy to use site, prompt delivery, good quality wool and a reasonable price.”

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Posted 4 years ago

“Great service, love my new knitting project. Speedy service & delivery. Helpful customer service. Will definitely use The Wool Factory again in the future. Best regards. X”

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Posted 4 years ago

“Great service, easy to order and quick delivery”

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Posted 4 years ago

“I will definitely use The wool Factory again. Maybe try another yarn out of interest. Thank you.”

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Posted 4 years ago

“I am very pleased with the King Cole cottonsoft Baby Crush DK wool. The colour (Fresco)is just right for a newborn. It was delivered very soon after ordering.”

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Posted 4 years ago

“It is a wool I like to use and it was a good price.”

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Posted 4 years ago

“I have bought from this company three times and each time, service has been absolutely fantastic! My go to place for wool !! Many thanks 😊”

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Posted 4 years ago

“Cannot fault The Wool Factory. Brilliant service & delivery plus fantastic yarn & great prices too”

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Posted 4 years ago

“Great prices for lovely wool, a happy sock knitter!”

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Posted 4 years ago

“very pleased with the items i purchased will buy again. Highly recommend fast delivery.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews