The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Very easy to order & quickly received my wool.”

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Posted 4 years ago

“Received 2 orders of Zigzag sock wool. Brilliant selection of colours, good quality and value. Fast delivery. Will recommend to others. Thanks.”

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Posted 4 years ago

“I'm always pleased with the quality of the yarns and the speed my orders are delivered. Will definitely use again and again”

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Posted 4 years ago

“Product was of good quality and arrived quickly”

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Posted 4 years ago

“Easy ordering Easy payment Prompt delivery”

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Posted 4 years ago

“A very wide selection of yarn. Reasonably priced. I would order from here again. Quick response with Royal Mail delivery..”

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Posted 4 years ago

“Prompt delivery. Wool is good quality. Colours are exactly as pictured. Very pleased. Great price.”

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Posted 4 years ago

“The wool is great knitting lots of baby things Thank you x”

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Posted 4 years ago

“Lovely wool. Easy website to use”

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Posted 4 years ago

“Good service great products”

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Posted 4 years ago

“Lovely chunky wool perfect for animal rescue blankets. Lovely colours too. Reasonable prices.”

The Wool Factory Ltd 5 star review on 11th March 2021

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Posted 4 years ago

“Excellent service and all wool nicely packaged with care”

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Posted 4 years ago

“First time for me to order from Wool Factory. Great selection. Order arrived before estimated date so very pleased.”

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Posted 4 years ago

“Very pleased with my purchase. 4 stars not 5 because I had to chase delivery as it took far longer than initially advised, having taken the present circumstances into consideration. Will buy from them again though as a previous order arrived in very quick time.”

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Posted 4 years ago

“Simple ordering process and quick delivery. Jarol Heritage 4ply wool lovely to knit with and shows stitch definition really well. Colours on screen indicative and when used with colour description quite accurate. I ordered duck egg which looked more like a lightish blue on screen but was a true duck egg blue on receipt. Really delighted. Have used wool craft before and will do so again.”

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Posted 4 years ago

“when the wool was delivered I could not believe the good quality I've started knitting with it and looks really good”

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Posted 4 years ago

“Fast efficient and well stocked”

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Posted 4 years ago

“Shipped quickly and in perfect order as always. will be telling my friends and family all about Wool Factory in the future!”

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Posted 4 years ago

“Always prompt delivery good quality and price”

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Posted 4 years ago

“excellent service,goods arrive well packed.very helpful staff,really can not fault this company.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews