The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Very efficient service and lovely wool I have placed two orders now and would certainly recommend to others”

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Posted 4 years ago

“Very prompt delivery. Beautiful wool. Unfortunately one ball had threads of beige in the cream wool in a couple of places which I thought I’d pulled out but the completed baby blanket still had discoloured marks where beige threads had been. Thankfully a wash has faded them.”

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Posted 4 years ago

“Great products, good price, delivered quickly”

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Posted 4 years ago

“Large selection which are clearly displayed. Easy to order and pay. Goods arrived in perfect condition and were of a high quality. Would highly recommend.”

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Posted 4 years ago

“Very good service and would order again”

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Posted 4 years ago

“Excellent quality wool, certainly value for money and very prompt delivery, can't find fault. Only place to purchase your wool.”

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Posted 4 years ago

“Excellent speedy service with a great choice of wool and colours.”

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Posted 4 years ago

“I get the majority of my knitting requirements from this company. No problems with yarn or patterns. Always well satisfied. Will carry on with them.”

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Posted 4 years ago

“Great service, really good value yarn, arrived quickly.”

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Posted 4 years ago

“Speedy service, well priced product. Overall very satisfied.”

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Posted 4 years ago

“Quick and easy to use website, everything arrived as stated and on time, would definitely recommend this company to anyone”

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Posted 4 years ago

“Very good service. Orders are delivered promptly. Sometimes you run out of certain colours I need. But the emailing system works once you have the stocks. Any chance of peach double knitting baby wool - I need it to complete a cardigan and have been waiting for several weeks.”

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Posted 4 years ago

“Impressed with service and quality of my purchase”

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Posted 4 years ago

“Received my latest order from wool factory on time as always can recommend wool factory for friendly service best prices and excellent quality customer service second to none”

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Posted 4 years ago

“Great service and quality wool”

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Posted 4 years ago

“Great product at a good price and quick delivery 👍”

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Posted 4 years ago

“Love the pattern Not happy with shipping costs”

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Posted 4 years ago

“Arrived quickly and very good quality wool. I will be buying again with confidence”

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Posted 4 years ago

“Excellent highly recommend had what I wanted in stock at a good price”

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Posted 4 years ago

“Always very good service and delivery”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews