The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and quick delivery. Well done.”

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Posted 4 years ago

“Good quality wool at the right price.very quick delivery.”

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Posted 4 years ago

“Prompt, reasonably priced, the wool is exactly as advertised.”

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Posted 4 years ago

“Good price. Efficient delivery. Thanks”

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Posted 4 years ago

“The quality of the wool is good and not expensive, love dealing with you”

The Wool Factory Ltd 5 star review on 11th March 2021

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Very prompt service and a great selection of yarns. The website is very user friendly.”

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Posted 4 years ago

“Always quality wool and excellent prices.”

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Posted 4 years ago

“Good selection of wool decent price and fast prompt delivery”

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Posted 4 years ago

“Excellent selection of yarns. Very quick turnaround from order to delivery. Can’t wait to visit store when restrictions are lifted”

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Posted 4 years ago

“Arrived in good condition, well packed and as stated on the website.”

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Posted 4 years ago

“Very quick efficient service.”

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Posted 4 years ago

“Fabulous service they didn’t have me of the items I ordered they emailed me straight away offering a refund I chose a substitute order arrived two days later. Wool was great quality prices were great highly recommended attentive service and quality products”

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Posted 4 years ago

“So many different colours available in all types of gorgeous wool. Great prices and quick delivery.”

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Posted 4 years ago

“Lovely yarn high ly recommend it”

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Posted 4 years ago

“Delivery is a little slow at the moment, but the wool is excellent and very reasonably priced. I would recommend them to anyone.”

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Posted 4 years ago

“Excellent fast service,.great choice of wool”

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Posted 4 years ago

“Excellent Quality wool and Service. Great Value.”

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Posted 4 years ago

“Used this company a few times Never any problems”

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Posted 4 years ago

“great choice at good price...delivery efficient”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews