The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“I love this place when it’s open, I love this place in lockdown. I’m so glad they have managed to continue, always an excellent choice and first class service. Thank you Wool Factory”

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Posted 4 years ago

“Great service from start to finish. Great value prices. All well packaged. Prompt delivery service.”

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Posted 4 years ago

“Excellent, quick ordering and delivery service.”

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Posted 4 years ago

“Very swift to order and delivery. Very good service.”

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Posted 4 years ago

“I have been really pleased with the friendly and professional way my orders have been handled. Will definitely be using you again. Well done.”

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Posted 4 years ago

“Prompt efficient service.,Thank you”

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Posted 4 years ago

“Very happy with the product better than I had expected very soft delivery was prompt and would buy from this company again.”

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Posted 4 years ago

“Wonderful site to get my wool especially at the moment when nothing is open but even when they are I will still get my knitting wool from the wool factory it’s just so easy to do”

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Posted 4 years ago

“I have now ordered from the Wool Factory on several occasions and been very pleased with the service each time. The yarns are always very good quality and prices are excellent too. My parcels have always arrived in strong packaging. Thank you.”

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Posted 4 years ago

“Excellent choice of yarn, promp posting and beautifully wrapped.”

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Posted 4 years ago

“I received exactly what I ordered and within a few days. Very good service and value for money.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“You are always so prompt with deliverys never had any problems.”

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Posted 4 years ago

“I have ordered several times from the wool factory,and will continue to do so,great choice of wools patterns etc,good value for money prices,and super delivery times.”

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Posted 4 years ago

“Very pleased with my purchase, and delivery did not take long.”

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Posted 4 years ago

“I have been buying my wool from the Wool Factory for several years and would buy from anywhere else. Their wool is sold at very competitive prices and they have a wonderful selection”

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Posted 4 years ago

“Always excellent service and very affordable and good quality. Recommend to all”

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Posted 4 years ago

“Pleased with purchase. Certainly recommend The Wool Factory. Great selection.”

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Posted 4 years ago

“Prompt delivery, as always, despite the current situation.”

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Posted 4 years ago

“Love ordering from you all truly amazing quality and I always over order because of beautiful colours.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews