The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,118 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,118 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, good prices, quick delivery and great quality, well known brands”

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Posted 4 years ago

“Very pleased with order and delivery was prompt”

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Posted 4 years ago

“Excellent service. Prompt delivery and goods top rate.”

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Posted 4 years ago

“Order arrived promptly with no problems”

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Posted 4 years ago

“Very good service apart from when the company run out of stock or choices of high wool content yarns or pure wool choices. It should be about saving the planet by using natural fibres rather than Acrylic which does not biodegrade when finished with.”

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Posted 4 years ago

“A wider selection of colors would be appreciated; especially shades of greys, greens, browns and blue. Quality of wool is excellent and delivery time is most satisfactory.”

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Posted 4 years ago

“The wool has been lovely. The wool has arrived promptly”

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Posted 4 years ago

“Delighted with the product although disappointed that although my item was available on line - it was actually out of stock, which meant a delay whilst I was asked (late on a Friday) to select an alternative which was then not dealt with until Monday morning”

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Posted 4 years ago

“The wool was just what I wanted and delivery was good”

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Posted 4 years ago

“Excellent service always order this wool for all my baby knitting good price and knits up really nice.”

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Posted 4 years ago

“Good quality, guick delivery”

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Posted 4 years ago

“This was my first order would recommend.”

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Posted 4 years ago

“Good quality wools good selection of colours to choose from.”

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Posted 4 years ago

“Yarn arrived in good time. Find the quality excellent for the price. Colour is amazing considering ordered from the internet. . Will certainly use you again and recommend to all.”

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Posted 4 years ago

“The wool I bought was of good quality and value. I would not hesitate to buy more from the Wool Factory.”

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Posted 4 years ago

“Lovely wool, easy to use website.”

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Posted 4 years ago

“Delivery was excellent. Disappointed with 3 knots in the wool and have only knitted about a quarter of the ball. Never had that in my 50 years of knitting.”

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Posted 4 years ago

“The wool I brought ifs lovely wool and would buy it again, Thank you for you prompt delivery”

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Posted 4 years ago

“Brilliant service, had lots of problems with the web site.”

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Posted 4 years ago

“good, mostly natural yarn that knitted up well to tension . I just had to be a liitle careful as the rather loose twist meant that the yarn had a tendancy to split. However, I would still use this yarn again.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,118 reviews