The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,512 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,512 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 3rd May 2024

616

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and product satisfaction.”

Helpful Report

Posted 2 years ago

“lovely wools, which arrived quickly.”

Helpful Report

Posted 2 years ago

“Really pleased to have found this company. Found it easy to order with good choice of yarns. Will continue to use .”

Helpful Report

Posted 3 years ago

“Swift delivery, great packaging. Wool, for three different projects ordered this time, as expected, good value for money.”

Helpful Report

Posted 3 years ago

“Very happy with yarn. Just one thing. I have found quite a few joins in the 400g balls I have used so far (two) I find this a little annoying when I like to do any joins at end of rows. I have had to undo a row every time to take join to end of row. So no joins in garment. I hope I have explained clearly. I don't realise there is a join until too late. Otherwise completely satisfied with delivery and yarn.”

Helpful Report

Posted 3 years ago

“Very pleased with the quality of the wool and very good delivery service.”

Helpful Report

Posted 3 years ago

“Very good customer service when I wanted to return a recent purchase. No quibble straight forward return and money back.”

Helpful Report

Posted 3 years ago

“Easy to use website, good prices, quick delivery and great quality, well known brands”

Helpful Report

Posted 3 years ago

“Very pleased with order and delivery was prompt”

Helpful Report

Posted 3 years ago

“Excellent service. Prompt delivery and goods top rate.”

Helpful Report

Posted 3 years ago

“Order arrived promptly with no problems”

Helpful Report

Posted 3 years ago

“Very good service apart from when the company run out of stock or choices of high wool content yarns or pure wool choices. It should be about saving the planet by using natural fibres rather than Acrylic which does not biodegrade when finished with.”

Helpful Report

Posted 3 years ago

“A wider selection of colors would be appreciated; especially shades of greys, greens, browns and blue. Quality of wool is excellent and delivery time is most satisfactory.”

Helpful Report

Posted 3 years ago

“The wool has been lovely. The wool has arrived promptly”

Helpful Report

Posted 3 years ago

“Delighted with the product although disappointed that although my item was available on line - it was actually out of stock, which meant a delay whilst I was asked (late on a Friday) to select an alternative which was then not dealt with until Monday morning”