The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,118 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,118 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of yards. Well presented so items are easy to find.”

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Posted 4 years ago

“Quick.good selection and good delivery happy customer thanks”

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Posted 4 years ago

“Very good service, will use the Wool Factory again.”

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Posted 4 years ago

“Arrived on time, product as decribed and made a beautiful shawl and baby clothes with wool purchased will definately buy from them again.”

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Posted 4 years ago

“Knits up lovely have not used chunky wool in about 30 odd yrs am pleased”

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Posted 4 years ago

“Excellent customer service. And fast delivery have used often and I recommend to friends”

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Posted 4 years ago

“Very pleased with the quality of the wool I purchased. (Actually love the colours) The colours are different shades to what is shown but I’m preferring these shades, this time round. Delivery was quick and excellent value. Thank you.”

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Posted 4 years ago

“Very prompt with delivery”

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Posted 4 years ago

“Love the wool but sometimes the colours aren't what you expect for instance I just bought lemon but its nearer orange”

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Posted 4 years ago

“I received exactly what I ordered and within a few days. Very good service and value for money.”

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Posted 4 years ago

“Very pleased with my purchase. 4 stars not 5 because I had to chase delivery as it took far longer than initially advised, having taken the present circumstances into consideration. Will buy from them again though as a previous order arrived in very quick time.”

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Posted 4 years ago

“Good price. Efficient delivery. Thanks”

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Posted 4 years ago

“Very prompt delivery. Beautiful wool. Unfortunately one ball had threads of beige in the cream wool in a couple of places which I thought I’d pulled out but the completed baby blanket still had discoloured marks where beige threads had been. Thankfully a wash has faded them.”

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Posted 4 years ago

“Very good service. Orders are delivered promptly. Sometimes you run out of certain colours I need. But the emailing system works once you have the stocks. Any chance of peach double knitting baby wool - I need it to complete a cardigan and have been waiting for several weeks.”

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Posted 4 years ago

“Good quality quick delivery very reasonable prices”

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Posted 4 years ago

“Good choice of wool available & friendly service”

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Posted 4 years ago

“Good quality of wool in general. I am satisfied with my order despite the delay in my delivery the next day.”

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Posted 4 years ago

“My request for knitting pattern was speedily dealt with. I have not yet bought yarn from them.”

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Posted 4 years ago

“Great service and happy with the wool.”

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Posted 4 years ago

“good qulity and service”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,118 reviews