The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

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The Wool Factory Ltd 5 star review on 9th September 2025

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The Wool Factory Ltd 5 star review on 26th August 2025

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680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wool arrived very quickly nicely packaged and lovely to knit with.”

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Posted 3 years ago

“Good quality wool. Plenty of choice. Fast delivery”

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Posted 3 years ago

“Love the wool we buy from your store and online never had any problems will keep buying wool from you”

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Posted 3 years ago

“Excellent products and service”

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Posted 3 years ago

“Received my wool yesterday by Royal Mail. Arrived in perfect condition. Will be using this company again.”

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Posted 3 years ago

“Still waiting for my order after two weeks. Have sent several messages with no reply. Extremely dissapointing.”

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Posted 3 years ago

“Excellent value and choice of colours”

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Posted 3 years ago

“I got my order but a 14 balls of yarn are missing from my confirmed order.”

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Posted 3 years ago

“Fast efficient service .”

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Posted 3 years ago

“Delivered quickly and efficiently. Happy with goods and service.”

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Posted 3 years ago

“thank u and the staff is excellent :)”

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Posted 3 years ago

“Excellent service, very pleased with my wool and delivered very quickly,even in post office strike. Will definitely be back for more wool.”

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Posted 3 years ago

“Received my order quickly and efficiently, very pleased with the Wool Factory.”

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Posted 3 years ago

“Good value and prompt service. I love the Jolly emails that you send when an order is placed. 😍”

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Posted 3 years ago

“Delighted with my wool, beautifully packaged and arrived promptly”

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Posted 3 years ago

“Great selection and prices are decent. One star knocked off as the 10% discount code for first order didn't work.”

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Posted 3 years ago

“I've been buying my wool and other craft items from here for a while now and can honestly say I can't fault it. Although some of the wool can be a little bit pricey there is some that is quite affordable. I have never had an issue with the quality of it and the checkout process is very simple. Delivery is also great. I would definitely recommend using this company to purchase any of the craft items you need.”

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Posted 3 years ago

“My parcel still hasn't arrived even though I paid for 24 hour on Friday”

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Posted 3 years ago

“Easy to order, great communication and swift delivery. Excellent quality wool supplied. What's not to like? I will definitely order again.”

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Posted 3 years ago

“I have had great service from the Wool Factory over the last 3 years, quick and efficient deliveries. ThNk you.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews