The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

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The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the wool we buy from your store and online never had any problems will keep buying wool from you”

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Posted 2 years ago

“Excellent products and service”

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Posted 2 years ago

“Received my wool yesterday by Royal Mail. Arrived in perfect condition. Will be using this company again.”

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Posted 2 years ago

“Still waiting for my order after two weeks. Have sent several messages with no reply. Extremely dissapointing.”

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Posted 2 years ago

“Excellent value and choice of colours”

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Posted 3 years ago

“I got my order but a 14 balls of yarn are missing from my confirmed order.”

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Posted 3 years ago

“Fast efficient service .”

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Posted 3 years ago

“Delivered quickly and efficiently. Happy with goods and service.”

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Posted 3 years ago

“thank u and the staff is excellent :)”

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Posted 3 years ago

“Excellent service, very pleased with my wool and delivered very quickly,even in post office strike. Will definitely be back for more wool.”

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Posted 3 years ago

“Received my order quickly and efficiently, very pleased with the Wool Factory.”

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Posted 3 years ago

“Good value and prompt service. I love the Jolly emails that you send when an order is placed. 😍”

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Posted 3 years ago

“Delighted with my wool, beautifully packaged and arrived promptly”

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Posted 3 years ago

“Great selection and prices are decent. One star knocked off as the 10% discount code for first order didn't work.”

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Posted 3 years ago

“I've been buying my wool and other craft items from here for a while now and can honestly say I can't fault it. Although some of the wool can be a little bit pricey there is some that is quite affordable. I have never had an issue with the quality of it and the checkout process is very simple. Delivery is also great. I would definitely recommend using this company to purchase any of the craft items you need.”

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Posted 3 years ago

“My parcel still hasn't arrived even though I paid for 24 hour on Friday”

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Posted 3 years ago

“Easy to order, great communication and swift delivery. Excellent quality wool supplied. What's not to like? I will definitely order again.”

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Posted 3 years ago

“I have had great service from the Wool Factory over the last 3 years, quick and efficient deliveries. ThNk you.”

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Posted 3 years ago

“Excellent products, fairly priced and fast, reliable service. Highly recommended.”

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Posted 3 years ago

“I have been using The Wool Factory for all the wool I use for the past 10/12 years and can highly recommend them. The wool is superb quality and knits and washes really well. They always let you know when to expect what you have ordered. Once again I can highly recommend this wool company”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews