The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t used Wool Factory before but they were great. Bought DK for a temp blanket so needed a good amount. They have a brilliant range of colours so had no problem picking the 11 I wanted and was a much more reasonable price than other companies I looked at. Delivery took about a week which was fine for me. In all very pleased”

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Posted 2 years ago

“Very pleased all round”

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Posted 2 years ago

“Ordered twice from the wool factory. Delivery quicker than expected. Good quality yarns for amazing prices and lots of amazing choices. It's my go to wool shop now...love it.”

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Posted 2 years ago

“Fast delivery and very competitive prices”

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Posted 2 years ago

“Great easy to use site, excellent speedy service and a lovely yarn.”

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Posted 2 years ago

“I bought some Beautiful soft wool and it was all well packaged- will buy from here again for sure”

The Wool Factory Ltd 5 star review on 31st January 2023

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Posted 2 years ago

“Good service always arrives within few days, packed well. Good value for money. Will use The Wool Factory again.”

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Posted 2 years ago

“I have started knitting a cardigan with this wool and I am really enjoying the way it knits up so quickly. The texture feels soft and strong. I shall be ordering some more wool when this project is finished. Many thanks.”

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Posted 2 years ago

“Great company to buy from. Good communication from ordering to delivery”

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Posted 2 years ago

“Verry pleased with the quality and price of the wool i bought and how quick it came”

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Posted 2 years ago

“Love your shop I visit you every time we come to mablethorpe which is a few times a year, plus ordering with you is so quick on delivery keep it up , fantastic.”

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Posted 2 years ago

“I have always found Items are as described on the website.”

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Posted 2 years ago

“I am delighted with my order love the colour and quality and fast delivery”

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Posted 2 years ago

“Excellent service very quick considering I live in the Channel Islands I will continue buying my wool from them it's so reasonably priced and lovely soft wool to knit with”

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Posted 2 years ago

“Very prompt delivery, and the wool is lovely”

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Posted 2 years ago

“Great service. Wool arrived really quickly and really good quality”

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Posted 2 years ago

“Great products and service, will be ordering again 👍”

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Posted 2 years ago

“Very good quality wool for the price, delivery time could be slightly faster but overall a very good shop and would recommend buying from this family owned business.”

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Posted 2 years ago

“Wool arrived very quickly nicely packaged and lovely to knit with.”

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Posted 2 years ago

“Good quality wool. Plenty of choice. Fast delivery”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews