The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant wool. Brilliant prices and Brilliant service. Thank you”

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Posted 1 year ago

“Good quality yarn easy to order. Fast delivery. What more could I ask for 😊”

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Posted 1 year ago

“My first order was for 8 balls of Sunbeam Chunky wool. Ordering was straightforward and the delivery was very quick, however I was really disappointed with how harsh the wool felt. I tried knitting with one ball and it felt very hard so I have returned the other seven balls and am awaiting a refund. However, I have since ordered £60 worth of wool and am very happy with all of it, so I'm keeping all of it and look forward to knitting with it all.”

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Posted 1 year ago

“Great comms , quick delivery and great product . So nice to deal with a friendly efficient business .”

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Posted 1 year ago

“Best supplier ever”

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Posted 1 year ago

“Great service and exactly what I ordered”

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Posted 1 year ago

“Super fast delivery and everything as ordered. Amazing quality at affordable prices. Loved the sheep packaging. Many thanks and may you continue to provide such a good service.”

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Posted 1 year ago

“Really great service and prompt delivery. So pleased with the yarn I ordered. Colours were exactly as shown on the website.”

The Wool Factory Ltd 5 star review on 3rd February 2024

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Posted 1 year ago

“Love my wool super fast delivery and fantastic service”

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Posted 1 year ago

“Prompt delivery , well packaged . I would use again”

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Posted 1 year ago

“Delivery very quick, wool beautiful. Good value”

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Posted 1 year ago

“Excellent and personal service. Would definitely recommend this family run business. Order arrived much sooner than expected and matching lot number was provided .”

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Posted 1 year ago

“Excellent service and all the wool is good quality and price. The girls and guys are so friendly they make part of the wooly family. So thank you all. 🥰x”

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Posted 1 year ago

“Fantastic wool, fantastic prices, lovely patterns and wonderful people, keep going Just wish you were in Essex but saying that my orders are always big enough for free postage”

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Posted 1 year ago

“Friendly polite service, good reasonably priced products, speedy delivery, I wouldn't get my knitting yarn anywhere else. Well pleased.”

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Posted 1 year ago

“Easy to order, arrived on time, used the wool factory before when I needed a specific dye number and was very helpful”

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Posted 1 year ago

“Very happy with purchase and will shop again . Wish I had heard of you ages ago ! By chance found you on the internet I do a lot of crochet and knitting so definitely be back ! Thanks Wendy”

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Posted 1 year ago

“Excellent value for the money And fast delivery Will definitely use again”

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Posted 1 year ago

“I was very pleased with the service, I ordered on a wednesday & I received it on Friday. Very impressed.”

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Posted 1 year ago

“Very happy with efficient service and good quality wool”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews