The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Quick Service we have come to expect.”

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Posted 2 years ago

“I had just seen the advert, decided to have a look! Love the baby wool I purchased and loved the price. Will definitely shop here again.”

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Posted 2 years ago

“Brilliant wool. Brilliant prices and Brilliant service. Thank you”

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Posted 2 years ago

“Good quality yarn easy to order. Fast delivery. What more could I ask for 😊”

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Posted 2 years ago

“My first order was for 8 balls of Sunbeam Chunky wool. Ordering was straightforward and the delivery was very quick, however I was really disappointed with how harsh the wool felt. I tried knitting with one ball and it felt very hard so I have returned the other seven balls and am awaiting a refund. However, I have since ordered £60 worth of wool and am very happy with all of it, so I'm keeping all of it and look forward to knitting with it all.”

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Posted 2 years ago

“Great comms , quick delivery and great product . So nice to deal with a friendly efficient business .”

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Posted 2 years ago

“Best supplier ever”

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Posted 2 years ago

“Great service and exactly what I ordered”

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Posted 2 years ago

“Super fast delivery and everything as ordered. Amazing quality at affordable prices. Loved the sheep packaging. Many thanks and may you continue to provide such a good service.”

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Posted 2 years ago

“Really great service and prompt delivery. So pleased with the yarn I ordered. Colours were exactly as shown on the website.”

The Wool Factory Ltd 5 star review on 3rd February 2024

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Posted 2 years ago

“Love my wool super fast delivery and fantastic service”

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Posted 2 years ago

“Prompt delivery , well packaged . I would use again”

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Posted 2 years ago

“Delivery very quick, wool beautiful. Good value”

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Posted 2 years ago

“Excellent and personal service. Would definitely recommend this family run business. Order arrived much sooner than expected and matching lot number was provided .”

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Posted 2 years ago

“Excellent service and all the wool is good quality and price. The girls and guys are so friendly they make part of the wooly family. So thank you all. 🥰x”

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Posted 2 years ago

“Fantastic wool, fantastic prices, lovely patterns and wonderful people, keep going Just wish you were in Essex but saying that my orders are always big enough for free postage”

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Posted 2 years ago

“Friendly polite service, good reasonably priced products, speedy delivery, I wouldn't get my knitting yarn anywhere else. Well pleased.”

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Posted 2 years ago

“Easy to order, arrived on time, used the wool factory before when I needed a specific dye number and was very helpful”

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Posted 2 years ago

“Very happy with purchase and will shop again . Wish I had heard of you ages ago ! By chance found you on the internet I do a lot of crochet and knitting so definitely be back ! Thanks Wendy”

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Posted 2 years ago

“Excellent value for the money And fast delivery Will definitely use again”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews