The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Very happy with the service I have received from The Wool Factory. Excellent products and fast delivery. Have every confidence in them”

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Posted 1 year ago

“I have purchased twice from the wool factory. The New Fashion double knitting by Woolcraft is a very soft yarn and comes in so many lovely colours. I will definitely be ordering again. Thank you.”

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Posted 1 year ago

“I have ordered several times and have had no problems whatsoever. I am very satisfied with The Wool Factory in every aspect. Quality of Wool, quality of service and ease of ordering. Will certainly purchase again.”

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Posted 1 year ago

“Excellent products, excellent service!”

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Posted 1 year ago

“Excellent service from ordering to delivery. No problem at all, will definitely be using again”

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Posted 1 year ago

“The yarn was a great price and the service was excellent.”

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Posted 1 year ago

“Lovely service.”

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Posted 1 year ago

“Very good service, prompt delivery.”

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Posted 1 year ago

“Excellent product range and orders fulfilled quickly.”

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Posted 1 year ago

“Brilliant service from the wool factory, very good prices excellent quality yarn with a great selection keep it up will definitely carry on buying.thank you”

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Posted 1 year ago

“Always good quality with quick and efficient delivery. Very happy with everything I have bought from them.”

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Posted 1 year ago

“Great products and quick delivery. I like the sheep packaging!! 🐑 Thank you”

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Posted 1 year ago

“Always happy with the wool I buy from the wool factory very good quality”

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Posted 1 year ago

“Always sent very quickly.”

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Posted 1 year ago

“Have ordered much wool from The Wool Factory and every time they have been so helpful, the order has arrived within 48hrs. Have never been disappointed with my selection or the price I found them very reasonable and at a price I can afford. I shall go nowhere else in future. Thank you all.”

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Posted 1 year ago

“Many colours and styles to choose and very efficient delivery”

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Posted 1 year ago

“Very pleased with purchase and efficiently delivered. Wool will knit up well.”

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Posted 1 year ago

“The best place ever to get the best wool anywhere i won't shop anywhere else best prices and brilliant service with postage fantastic staff nothing any trouble and always smiling in photos”

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Posted 1 year ago

“I ordered Aran wool 400G and it arrived and I also ordered another one they both were delivered on the date and I was very pleased with the quality and prompt service.”

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Posted 1 year ago

“Easy to order, arrived very quickly with no fussy. Wool very good quality and knits well. Will use The Wool Factory again and would feel happy to recommend them.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews