The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service and good quality wool.”

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Posted 3 years ago

“Very happy with my purchase. I needed an assortment of rainbow colours for a project I wanted to start and was very pleased with the price, range of beautiful colours and quick delivery! I used to buy this brand of wool from a local bargain shop, I had no idea I could buy it online with a HUGE amount of colours to choose from! Will be buying from the wool factory again that's for sure.”

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Posted 3 years ago

“I buy your wool from hansons garden centre been using your wool for a while no complaints was knitting an arran cardigan for a friend and run out of wool when I received my parcel I couldn’t believe it was the same numbers thank you will use you again”

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Posted 3 years ago

“Very happy with the way the wool was packed and really is lovely to knit and crochet with”

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Posted 3 years ago

“Delivery received promptly and all as ordered, very pleased with service. However my wool was in a large cardboard box, not in protective bags. I understand fully the importance of trying to use less plastic but experience in receiving parcels (not yourselves) has been very negative with corners bashed, open and damaged items. I would appreciate protective packaging in future, and if this has to be plastic I can assure you I do make good use of any plastic. Thank you for your service, very much appreciated.”

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Posted 3 years ago

“Beautiful wool at a fantastic price. Excellent service and delivery. Can't recommend enough. Thank you 😊😊 x”

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Posted 3 years ago

“Absolutely lovely wool. Great service. Will be using you again.”

The Wool Factory Ltd 5 star review on 30th July 2022

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Posted 3 years ago

“I have never had a problem with The Wool Factory. My orders are always delivered promptly. If I have had a problem I have always had a quick response to my email. Great service.”

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Posted 3 years ago

“The yarn is brilliant quality and fast shipping too! Very pleased 😄”

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Posted 3 years ago

“Very efficient service. Kept me informed about my order. Will use them again x”

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Posted 3 years ago

“The wool Majestic DK is a very good knit wool”

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Posted 3 years ago

“The service is very good and delivery is quick”

The Wool Factory Ltd 5 star review on 28th July 2022

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Posted 3 years ago

“Brilliant products! Love all the colours on offer!”

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Posted 3 years ago

“I received my order in 48 hours which was fantastic The yarn I ordered was really good value and I will be ordering some more very soon .I had 4ply cotton drops amazing yarn.”

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Posted 3 years ago

“Wonderful personal service and reasonable prices. My wife is very pleased!!”

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Posted 3 years ago

“Great product, fast delivery. Very pleased with service and reasonable prices for high quality yarn.”

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Posted 3 years ago

“Excellent service, wool just as described & great value for money. Will definitely buy from you again.”

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Posted 3 years ago

“Managed to get exactly what I needed, it came very quickly and well packaged - will certainly use again”

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Posted 3 years ago

“Absolutely Amazing. Has a great range of different Yarn at great prices and is so quick from ordering to delivery and helped with my very busy few weeks in making things. Got my newest delivery 2 days ago and cant wait to start on new makes THANK YOU!!!”

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Posted 3 years ago

“very happy thank you !”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews