The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Fantastic choice of yarns great prices fast delivery just overall fantastic service Thank you”

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Posted 3 years ago

“Lovely wool, such a variety and choice. Quick and easy to order. Really helpful when you forget something and need to add to order. I use them regularly”

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Posted 3 years ago

“Excellent customer service, lovely products. My friend was delighted with her selection of Alpaca wool, and I got brownie points for choosing a “very good quality””

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Posted 3 years ago

“Really love yarn. Fast delivery. Beautifully packaged. I will be ordering again. ❤️🧶”

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Posted 3 years ago

“Easy to use website. Wool arrived in 2 days. Excellent service. Thankyou. Second time of using the wool factory.”

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Posted 3 years ago

“Lovely wool and patterns reasonable prices quick and efficient service”

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Posted 3 years ago

“Love your wool,have perched quite a few balls of wool in the past, knits well and washes well”

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Posted 3 years ago

“I received the wrong wool , but phoned and the lady was very nice snd said that the correct wool would be sent, for this I'm waiting. Thank you”

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Posted 3 years ago

“Great yarn, great price, great service!”

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Posted 3 years ago

“Ordered on the 1st of August, still not had my wool tried to send emails but kept returning them ,found a tel no so rang them today .think one was out of stock..had to choose different colour .hopefully arrive soon , sometimes things happen .😆”

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Posted 3 years ago

“The quality of the wool is amazing.the service from the company was excellent”

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Posted 3 years ago

“Always great products and good value. Very prompt delivery. Thank you.”

The Wool Factory Ltd 5 star review on 10th August 2022

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Posted 3 years ago

“great choice of yarn, great prices and really fast delivery 😁 i couldn't be happier and would recommend The wool factory to everybody.”

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Posted 3 years ago

“Very easy and straightforward to order item. Deliver within the said time. Would use The Wool Factory again.”

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Posted 3 years ago

“The wool I have used so far knits up very good.”

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Posted 3 years ago

“Excellent service as usual. Love some of the new colours.”

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Posted 3 years ago

“I absolutely love love love The Wool Factory. I can always get incredible deals from them, always great prices, always amazing service too.”

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Posted 3 years ago

“I have not received it yet”

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Posted 3 years ago

“Very friendly service”

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Posted 3 years ago

“The wool was for my daughter and she was really pleased with the quality of it.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews