The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Product exactly as described on website. Dispatched quickly with very good packaging.”

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Posted 3 years ago

“They have a superb selection of wool reasonably priced Delivery is very prompt”

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Posted 3 years ago

“Great service, quick delivery, beautiful colours and excellent prices”

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Posted 3 years ago

“WELL IF YOU HAD BOTHERED TO CHECK UP, YOU WOULD KNOW THAT I NEVER RECEIVED MY ORDER AS YOU DIDN'T HAVE THEM IN STOCK”

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Posted 3 years ago

“I am really happy with the yarn I purchased recently and won,t hesitate to order again when I have completed the garments.”

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Posted 3 years ago

“This yarn is a good colour, not quite cream and not a ‘dirty’ colour. The thickness is aran weight. Great price, very happy :)”

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Posted 3 years ago

“Excellent Service Best double knitting wool l have purchased will continue to buy from your company.”

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Posted 3 years ago

“Lovely quality yarn at very reasonable prices and delivered incredibly quickly. I will be back for more. Thank you!”

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Posted 3 years ago

“Lovely selection of wools , bit disappointed with a couple of balls, one not being true to shade and one being more of a cotton style than wool, but maybe i didnt read the description properly . As a whole though very pleased with the quality and delivery time. Will be ordering again”

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Posted 3 years ago

“Great service,super fast delivery, pattern exactly as described, I highly recommend”

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Posted 3 years ago

“Ordered super chunky in Teal, not only did it arrive really quickly but the colour is stunning. I've got 6 shrugs to knit for Christmas and will definitely get all my wool from The Wool Factory xx”

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Posted 3 years ago

“Fantastic service, lovely wool, packed beautiful, received my order very quickly, highly recommend this company for all you needle minded people out there... 👍🥰”

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Posted 3 years ago

“Happy with the colour. 😊”

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Posted 3 years ago

“Cannot praise The Wool Factory enough. Excellent communication, order process, delivery and follow-up will definitely use again.”

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Posted 3 years ago

“excellent service, and good quality yarns,”

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Posted 3 years ago

“Bought a variety of yarns online for macrame weaving -some absolutely beautiful yarns. Really pleased with the order. Quick delivery and good prices. I’ve just used the Drops (Eskimo) super chunky 50g in my newest piece -the yarns form the flowers picture uploaded. Thank you Wool factory”

The Wool Factory Ltd 5 star review on 13th July 2022

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Posted 3 years ago

“Dk nee fashion wool is proving to be a good wool for my items”

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Posted 3 years ago

“Excellent service good quality wool reasonably priced lovely to crochet with will definitely use again to purchase my wool”

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Posted 3 years ago

“Excellent service but on website conflicting discriptions yarn band will have ie dk aran chunky then underneath it'll have a different discriptions of what thickness yarn is”

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Posted 3 years ago

“Excellent service as always. No trouble finding what I wanted. Quick delivery.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews