The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Great value great choice quick delivery”

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Posted 3 years ago

“Ordered cottons for crochet. Excellent quality, choice and price. Very prompt response from ordering to receiving goods. Excellent in all respects. Will use this company again. Thanks”

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Posted 3 years ago

“I knit for charity. Cat blankets, catnip mice etc etc Xmas angels for the church and premmie hats, jackets and comfort squares. As well as post box toppers. So need a good economical source of fine quality materials. The Wool Factory is one of my go to’s”

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Posted 3 years ago

“Easy site to navigate. Good prices & excellent quality. Speedy delivery”

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Posted 3 years ago

“Prompt service and I have been very satisfied with the yarn I have purchased Thank you staff at the Wool Factory”

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Posted 3 years ago

“Good Morning Grant, Melanie and the wool factory team So sorry, I meant to write straight away and say that my wool had arrived safely. I have bought wool from you before and been extremely delighted with my purchases, this time was no different. From the moment I emailed you with my enquiry I was treated with great attention, even though my initial enquiry went into your spam box. The wool is like I remember, wonderful quality, and beautifully packed, I would have no hesitation in recommending your company to my friends and family. Thank you once again for coming to my aide, and so promptly I wish you and your team every success over the coming years ahead. Liz”

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Posted 3 years ago

“I am delighted with the delivery of my wool. I think this is great value for money and the quality is excellent, and the colours just lovely. Thank you.”

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Posted 3 years ago

“The Wool Factory are amazing, they are a fast friendly service. Alot of these yarns are a much more reasonable price than some others I have used. Thank you wool Factory”

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Posted 3 years ago

“Great shop lots and lots of yarns to suit all pockets. Wonderful range, really nice & helpful staff. I brought Drops Safran and drops light. I have used these yarns before and they knit & crochet up very well. I recommend the wool factory, I have been using for quite a few years now. Mail order is very quick & we'll packaged.”

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Posted 3 years ago

“I have used the Wool Factory several times now. The yarn is excellent and very reasonably priced. Everything is delivered in a timely manner. I recommend them.”

The Wool Factory Ltd 5 star review on 9th July 2022

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Posted 3 years ago

“thank you, very pleased with the service of wool factory. they had run out of part of my order but they got in touch to say they would replace it with something else, was that ok fine by me, as i only knit for charity and to keep my fingers busy”

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Posted 3 years ago

“Great choice of products, excellent service both in store and online”

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Posted 3 years ago

“Great service, as always. Fast postage and a great selection.”

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Posted 3 years ago

“Living close, I've never ordered on line, but every time I visit the actual shop it gets bigger and better. So much choice, not only yarn, but all the usual accessories, needles, hooks, scissors, buttons etc. And now embroidery threads and poly cotton fabrics. A crafter's paradise !”

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Posted 3 years ago

“Great place to buy wool. Choice of brands, colours and yarn always comes very quickly. Have already purchased several times and will do so again.”

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Posted 3 years ago

“A first-class service. Wool arrived before the expected date.”

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Posted 3 years ago

“Excellent wool, fantastic service prompt delivery.”

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Posted 3 years ago

“excellent service, fast delivery, quality 1st class for all the order, Thank you Satisfied customer.”

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Posted 3 years ago

“Love the woolfactory. Always prompt and fantastic value. If you have a problem Grant is the man to sort it.”

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Posted 3 years ago

“Good quality wool, crotchets up beautifully, good value , good price , delivery good and well packaged , would definitely recommend .”

The Wool Factory Ltd 5 star review on 4th July 2022

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews