The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Brilliant service, brilliant products”

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Posted 3 years ago

“Excellent service, easy to order and see stock levels, fast delivery”

The Wool Factory Ltd 5 star review on 9th February 2022

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Posted 3 years ago

“Excellent delivery and good value.”

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Posted 3 years ago

“I am fully satisfied with all my orders .”

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Posted 3 years ago

“Prompt delivery and product excellent exactly as expected”

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Posted 3 years ago

“Lovely wool”

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Posted 3 years ago

“Wool nicely packed and delivered quickly Lots of shades to choose from at a good price”

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Posted 3 years ago

“Great value and great service! Ordered wool and it came by post the following day - can't get better than that!”

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Posted 3 years ago

“Fast efficient service. Good choice and value for money.”

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Posted 3 years ago

“Good quality product and fast delivery.”

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Posted 3 years ago

“Very good customer service prompt.”

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Posted 3 years ago

“Easy to order nice wool- very happy with service”

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Posted 3 years ago

“Always pleased with wool purchased from here. Quick delivery too.Thankyou.”

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Posted 3 years ago

“Very efficient and prompt delivery”

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Posted 3 years ago

“Always knits up very well and very good value”

The Wool Factory Ltd 5 star review on 4th February 2022

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Posted 3 years ago

“I love knitting & crochet & the Wool Factory is perfect for whatever I need. Fast delivery & great prices.”

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Posted 3 years ago

“I like to come and have a look round the shop I always end up buying When i order off the internet it only takes a few days”

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Posted 3 years ago

“My order was delivered promptly and I am pleased with the quality of the product.”

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Posted 3 years ago

“The wool is as good a quality as I’d hoped and always knew in the shop I liked the fact of buying packs of wool the colours are as they were advertised and the delivery was quick thank you”

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Posted 3 years ago

“The Wool Factory is the best wool shop around.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews