The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quick delivery”

Helpful Report

Posted 3 years ago

“Great products and really super quick delivery times”

Helpful Report

Posted 3 years ago

“Prompt delivery of wool and very happy with it”

Helpful Report

Posted 3 years ago

“I will buy wool Pattern off you again had hand surgery 1 year ago only started back knitting begin jan cotton very good value will buy more wool Ect when finish this cardigsn”

Helpful Report

Posted 3 years ago

“Great prices, excellent service and delivery time”

Helpful Report

Posted 3 years ago

“Excellent speedy service each time I've ordered”

Helpful Report

Posted 3 years ago

“thank you for sending my wool so fast.”

Helpful Report

Posted 3 years ago

“The first time I have used them and will definitely use them again as my order was delivered very quickly and the wools are lovely and colours excellent.”

Helpful Report

Posted 3 years ago

“Brilliant choice of wool good price’s fast delivery”

Helpful Report

Posted 3 years ago

“Straightforward and informative website. Order processed promptly. Knew what I wanted but impressed by range of stock and will look here in the future. Very pleased.”

Helpful Report

Posted 3 years ago

“I am never disappointed by the quality of the wool and the service I receive from The Wool Factory. The prices are very affordable and delivery is prompt! I would recommend!”

Helpful Report

Posted 3 years ago

“Very happy with the selection available, the ordering process and the speed of delivery. Happy to recommend The Wool Factory and use them again”

Helpful Report

Posted 3 years ago

“The wool is very good dk am satisfied”

The Wool Factory Ltd 5 star review on 31st January 2022

Helpful Report

Posted 3 years ago

“Easy ordering, timely processing and great products what else could I want ?”

Helpful Report

Posted 3 years ago

“Lovely wool thanks and very fast delivery, have purchased Quite a lot from you thanks”

Helpful Report

Posted 3 years ago

“The buttons I ordered fitted the description and photo exactly. Really pleased with them”

Helpful Report

Posted 3 years ago

“Always good service”

Helpful Report

Posted 3 years ago

“Everyone was very good and I love the way the website works when ordering. It made ordering just what I wanted so easy.”

Helpful Report

Posted 3 years ago

“Excellent choice of yarn with very competitive pricing. Highly recommended”

Helpful Report

Posted 3 years ago

“Excellent service. Super quick delivery and fabulous sock wool. Will order again.”

Helpful Report

Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews