The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Quick , good value yarns , cant fault .”

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Posted 3 years ago

“I made an order for the mystery box, when it arrived it didn't meet the basic details of that on the website, I contacted someone one and they resolved very quickly, lovely wool and fairly quick delivery”

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Posted 3 years ago

“Last few times iv found the 500 g balls of wool as had many ends not joined and and very frayed”

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Posted 3 years ago

“delighted with purchase and time of delivery, will continue to be a repeat customer”

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Posted 3 years ago

“Excellent yarn and excellent service as usual would highly recommend The Wool Factory.”

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Posted 3 years ago

“I was very happy with the quick delivery.”

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Posted 3 years ago

“Really pleased with my wool, great value and delivered quickly.”

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Posted 3 years ago

“Good quality and price for wool and accessories also fast delivery service.”

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Posted 3 years ago

“Your prices are so good,l never found any as good as yours and the wool is fantastic”

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Posted 3 years ago

“Good prices, good quality - what's not to like?”

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Posted 3 years ago

“My delivery was prompt and I’m very pleased with the lovely yarn”

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Posted 3 years ago

“Swift response and wool delivered on time - what more can a knitter ask? :)”

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Posted 3 years ago

“delighted with the whole process from ordering to receiving the wool. Very pleased.”

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Posted 3 years ago

“Patterns arrived promptly.”

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Posted 3 years ago

“Lovely yarn,I really like knitting with lovey colours and textures arrives quickly”

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Posted 3 years ago

“Fabulous wool. Did exactly the job I wanted.”

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Posted 3 years ago

“Good product, fast delivery, no complaints.”

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Posted 3 years ago

“Great choice and very speedy delivery.”

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Posted 3 years ago

“Fast and excellent service”

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Posted 3 years ago

“I have had no problem with ordering my wool it great wool and price his to and very quick delivery and will order again”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews