The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and nice wool. Colours as viewed on website. Thank you.”

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Posted 4 years ago

“Very pleased with wool I get and it arrives quickly.”

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Posted 4 years ago

“Very prompt delivery. Beautiful wool.”

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Posted 4 years ago

“Great range, quick and easy to order. Quick delivery (and isn’t the Amazon giant so the pennies go to the right place). Wool is lovely and a great price and comes in a cute bag which I will be reusing. I’m trying to shop more locally, family run businesses and natural products so this is the place for me.”

The Wool Factory Ltd 5 star review on 11th March 2021

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Posted 4 years ago

“I have bought several lots of Wool now from yourselves and have always been more than satisfied with this service from start to receiving my purchase , and the price is very good also . Will certainly be buying more as and when I need it . Thank you all very much.”

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Posted 4 years ago

“Always prompt delivery All colours as advertisd”

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Posted 4 years ago

“Lovely wool and colour price very reasonable and delivery spot on would highly recommend thankyou”

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Posted 4 years ago

“Excellent quality goods and service”

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Posted 4 years ago

“Great service, my order came through very quickly! W”

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Posted 4 years ago

“Fast shipping and wonderful book of patterns. Would definitely purchase from them again!”

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Posted 4 years ago

“very good service good quality for the price”

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Posted 4 years ago

“I'm always very pleased with the yarn it knits very well and I don't have to wait long for delivery.”

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Posted 4 years ago

“Very user friendly site, Very quick delivery. Lovely wool and great price.”

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Posted 4 years ago

“I have been impressed with the ease in finding the wool I want, which is of the right density, high quality and availability. I would have no hesitation in recommending The Wool Factory.”

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Posted 4 years ago

“Could not download patterns and can get no help from customer service will not be ordering again”

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Posted 4 years ago

“So pleased with the wool an service received”

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Posted 4 years ago

“A friend's mum, who knits socks for charity, had run out of wool. She lives in the countryside and had no means of getting to a shop. I ordered a few balls for her and they arrived much quicker than originally notified. She was delighted. Great service. Can recommend.”

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Posted 4 years ago

“I am very pleased with the yarn that I purchased. Delivery was exceptionally fast. I have bought from you previously and have always been delighted with the service and products.”

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Posted 4 years ago

“Very impressed to receive my order so quickly, especially with the covid situation as it is.”

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Posted 4 years ago

“The service is always quick. The wool is lovely for the blankets that i crochet for our local hospital. Thank you.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews