The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent service, good quality items.”

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Posted 4 years ago

“Excellent service and delivery was quick. Will use again”

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Posted 4 years ago

“I love the wool factory I’m not a constant knitter but when I need wool I use the wool factory there service is second to none and there wool is fabulous I would recommend”

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Posted 4 years ago

“Easy ordering and fast delivery”

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Posted 4 years ago

“Lovely quality nice to knit with. Very quick delivery. Have recommended them to my friend who knits”

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Posted 4 years ago

“I have used the wool factory several times and I have always been extremely satisfied with the quality of the yarn,customer service and the prompt delivery by Royal Mail.”

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Posted 4 years ago

“Excellent service as always, top notch highly recommended., just couldn’t ask for more.”

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Posted 4 years ago

“Good service excellent customer service.”

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Posted 4 years ago

“wool is lovely to knitt with my parcel allways arrive on time”

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Posted 4 years ago

“Fantastic selection of wools. Very impressed with how quickly the wool arrived Have used this company a lot over lockdown and have always been pleased with the products and packaging The bags the wool comes in are ideal for putting the baby garments in when completed”

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Posted 4 years ago

“Good value quality yarn. I will definitely use this service again.”

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Posted 4 years ago

“Excellent quality and variety of wool. Fabulous customer service too.”

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Posted 4 years ago

“Very easy to order and quick delivery. Thank you.”

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Posted 4 years ago

“Excellent quality and service will be using again”

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Posted 4 years ago

“Great value and excellent quality wool really quick delivery”

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Posted 4 years ago

“Excellent choice, excellent service, excellent wool. What more can you ask for!!!”

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Posted 4 years ago

“Good quality wool. when i discovered i had misjudged amount of wool needed for jumper the person i spoke to was very helpful and was able to send me the correct dye number to match what i had.”

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Posted 4 years ago

“Always great to get a parcel of wool from the Wool Factory! Lovely wool to work with, always quick delivery, and all is well priced! Thank you!”

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Posted 4 years ago

“Excellent service and good value for money!”

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Posted 4 years ago

“Fast shipping, good quality wool. I recommend it”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews